Nakita McAtee

Used established assembly instructions to complete jobs quickly, accurately and with zero errors.

• Assembled components with minimal supervision, exceeding expected project milestones.
• Boxed, labeled and transported 500+ items daily to support assembly operations.
• Assisted quality assurance by inspecting items and removing defective parts.
• Performed hand-finishing of final products after assembling component parts for items.

• Maintained high volume of calls and met demands of busy and productive group.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Used skip tracing and other techniques to locate debtors.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Achieved performance goals on consistent basis.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Received and submitted customer payments to further reduce open account balances.
• Calculated clients' available monthly income to meet debt obligations.
• Answered over 75 customer communications per day via telephone, email and web chat.

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Placed 5+ orders for customer checks and verified starting numbers.
• Assisted customers with compromised debit cards and issued new credentials.
• Audited fellow teller currency to contribute to dual-control procedures.
• Removed mutilated currency from circulation.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Answered 75+ telephone inquiries on checking and savings accounts, loans and lines of credit.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Educated customers on use of banking website and mobile apps.
• Stocked supplies for customers and personal teller station.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Turned in excess cash to maintain drawer security.
• Sold and cross-sold bank products to new and existing customers.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Provided customer records, account statements and copies of checks.