Nakita Mcfadden
Lilburn,GA
Summary
Performance-driven HR Specialist with 8 years of experience Leave Management, HR development, and employee and labor relations. Brings excellent analytical and problem-solving skills, thought leadership ability, and a track record of maintaining a positive employee experience.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
ROLLINS, INC
08.2019 - 04.2024
- Facilitated and led a Yelp team to generate new prospective leads and business via online and phone calls
- Contact new and existing customers via online and phone to identify specific customer needs
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Managed friendly and professional customer interactions.
HR SPECIALIST II-Shared Services
GENUINE PARTS COMPANY
08.2018 - 05.2019
- Manage a broad range of HR functions including Leave of Absence case management for entire organization with over 10,000 employees, benefits, time & attendance, statutory compliance, HRIS database administration
- Research complex HR matters, providing logical solutions in compliance with company policies & procedures; Communicate resolutions/updates to associates and upper management via phone, email and fax
- New Hire and current employee benefit enrollment tuition reimbursement Payroll Reporting Processed payroll changes Direct deposit, off- cycle, loan payout, deductions, garnishment, PTO via PeopleSoft Data Entry Reset HR Portal passwords for employees Managed Email case management ques and distributed cases across the team
- Advocated for staff members, helping to identify and resolve conflicts.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Developed and implemented onboarding and orientation programs for new employees.
HR Specialist II- HR Shared Services
COX COMMUNICATIONS
02.2016 - 05.2017
- Manage a broad range of HR functions including Leave of Absence case management for entire organization, benefits, time & attendance, statutory compliance, HRIS database administration
- Research complex HR matters, providing logical solutions in compliance with company policies & procedures; Communicate resolutions/updates to associates and upper management via phone, email and fax
- New Hire and current employee benefit enrollment tuition reimbursement Payroll Reporting Processed payroll changes Direct deposit, off- cycle, loan payout, deductions, garnishment, PTO via PeopleSoft Data Entry Reset HR Portal passwords for employees Managed Email case management ques and distributed cases across the team
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Worked alongside global business leader to deploy new training strategies.
HR SPECIALIST II- Shared Services
THE HOME DEPOT
10.2012 - 01.2016
- Provided phone support for over 300,000 employees; Demonstrated excellent customer support within a high-volume call center environment; Daily average of 50 associate and manager calls; First touch resolution
- Served as Tier II support; Expertly performed HR transactions per caller request; escalated complex HR issues to proper HR groups
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Administered employee benefits programs and assisted with open enrollment.
- Collaborated with managers to identify and address employee relations issues.
- Worked alongside global business leader to deploy new training strategies.
- Exceptional call quality and strived to create the customer experience
- Manage a broad range of HR functions including Leave of Absence case management for entire organization, benefits, time & attendance, statutory compliance, HRIS database administration
Education
High School Diploma -
Lithonia High School
Lithonia, GA05.2004
Skills
- HR Policies & Procedures
- Legal Issues & Compliance (FMLA, ADA, EEO)
- Escalations/Negotiation
- Research & Documentation
- Oral & Written Communication/Presentation
- Prioritization & Multi-tasking
- Conflict Resolution
- Goal Setting
- Teamwork and Collaboration
- Human Resources Management Systems
- Analytical and Critical Thinking
References
Available upon request
Timeline
Inside Sales Representative
ROLLINS, INC
08.2019 - 04.2024
HR SPECIALIST II-Shared Services
GENUINE PARTS COMPANY
08.2018 - 05.2019
HR Specialist II- HR Shared Services
COX COMMUNICATIONS
02.2016 - 05.2017
HR SPECIALIST II- Shared Services
THE HOME DEPOT
10.2012 - 01.2016
High School Diploma -
Lithonia High School
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