Nakita Monroe
Detroit,KY
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Administrative Assistant, MEO
Wayne State University School of Medicine/WCMEO
01.2022 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Took data to compile daily uncertified death certificates then updating them with the Michigan Electronic Death Records System from pending to ruled causes of deaths once given the information from the Doctors.
- Volunteered to help with special projects of varying degrees of complexity.
- Monthly front desk rotation which includes starting the death certificates for the daily docket, help with paperwork with families coming to do identifications, and help all visitors who come into the Medical Examiners Office.
- Created training material for the front desk and administrative assistant positions which included photo graphs.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Patient Services Intermediate in Breast Imaging
Michigan Medicine University of Michigan
04.2018 - 01.2022
- Coordinated reading room for radiologists which included setting up cases for the day, verifying all information is accessible that is needed for the case, pushed patient questionnaires to the doctors reading station and controlling the flow of the cases coming in and out of the room.
- Put in for additional imaging as necessary.
- Set up and made files available for a weekly Tumor Board between the imaging, surgical, and oncology departments to collaborate on cases.
- Worked a special project in 2020 to break down all the old paper files into digital format. This required breaking down the file into sections and sending them out to be scanned and scanning old imaging into the database.
- Trained new employees.
Front Desk Receptionist/Guest Loyalty Champion
Holiday Inn Express Hotel Suites
04.2017 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- As Guest Loyalty Champion I had to make monthly charts for my fellow co-workers and I to use to encourage us to get guests to sign up for IHG Hotel Rewards.
Hotel Front Desk Supervisor/Night Audit Supervisor
Webers Restaurant and Hotel
01.2015 - 04.2017
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Conducted regular fire safety classes for the maintenance, front desk, housekeeping, banquet, and restaraunt staff which was done monthly and everyone took it twice a year.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
- Completed late check-ins and directed guests to rooms and facilities.
- Created detailed training manuals and did all front desk training,
- Fostered safe lodging environment with reliable and effective security services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Ensured smooth operations during overnight hours, coordinating with various departments to address guest needs and requests.
- Assisted guests with after-hours check-ins and check-outs, providing a welcoming atmosphere despite late-night arrivals or departures.
Education
Associate of Arts - Graphic Design
Henry Ford Community College
Dearborn, MI01-2027
Skills
- Customer service
- Computer skills
- Office administration
- Administrative support
- Critical thinking
- Dedicated team player
- Microsoft Office Suite
- Multi-line phone systems
- Tech-Savvy
- Event coordination
- Training and coaching
- Supervising staff
Timeline
Administrative Assistant, MEO
Wayne State University School of Medicine/WCMEO
01.2022 - Current
Patient Services Intermediate in Breast Imaging
Michigan Medicine University of Michigan
04.2018 - 01.2022
Front Desk Receptionist/Guest Loyalty Champion
Holiday Inn Express Hotel Suites
04.2017 - 04.2018
Hotel Front Desk Supervisor/Night Audit Supervisor
Webers Restaurant and Hotel
01.2015 - 04.2017
Associate of Arts - Graphic Design
Henry Ford Community College
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