Nakita Piper

• Oversee daily operations of the Reminiscence Neighborhood, ensuring person-centered dementia care that aligns with Sunrise standards, clinical best practices, and state regulations.

• Lead the resident move-in process, conduct assessments, and develop individualized Service Plans in collaboration with nursing, physicians, families, and interdisciplinary teams.

• Monitor changes in residents' conditions and coordinate appropriate interventions, follow-up care, and communication with all involved parties.

• Maintain detailed documentation in Sunrise Care Connect and PCC; participate in interdisciplinary and QAPI meetings to review care plans, quality outcomes, and regulatory compliance.

• Partner with the Activities, Dining, and Volunteer Coordinators to enhance residents' engagement, nutrition, and overall quality of life.

• Train, supervise, and support care staff, promoting professional development, teamwork, and adherence to person-centered care practices.

• Collaborate with leadership on budget planning, staffing, and performance improvement initiatives to meet departmental and community goals.

• Serve as a key liaison for families, providing regular updates, care reviews, and emotional support to promote trust and satisfaction.

• Streamlined intake workflows, reducing errors and improving clarity.

• Developed and maintained dashboards for real-time performance tracking and reporting.

• Partnered with clinical teams to implement data-driven operational improvements.

• Analyzed operational data to identify process inefficiencies and recommend improvements.
• Collaborated with cross-functional teams to streamline workflows and enhance service delivery.

• Managed all aspects of the memory care department, driving a 10% reduction in hospital readmissions through proactive care coordination.

• Implemented digital documentation workflows that improved efficiency and transparency across departments.

• Led dementia care training initiatives that elevated staff performance and care quality.

• Collaborated with families and clinical teams to design person-centered programs that improved resident satisfaction and well-being.

• Reduced claim processing time by 20% with streamlined verification protocols.
• Improved coverage accuracy and client satisfaction through workflow optimization.
• Championed digital record adoption, reducing documentation errors by 10%.

• Oversaw daily clinical and administrative operations to improve collaboration and departmental efficiency.

• Implemented digital workflow systems that reduced processing time while ensuring full regulatory compliance.

• Optimized scheduling and patient flow processes to minimize delays and enhance service reliability.

• Analyzed key performance metrics to identify gaps and develop data-driven operational improvements.