Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

NAKITA SHELTON

AUSTIN,TX

Summary

Well-rounded administrative asistant possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Highly-motivated with strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

29
29
years of professional experience

Work History

SUBSTITUTE TEACHER

MANOR ISD
Manor, Texas
08.2014 - Current
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Organized lesson plans and activities for students.
  • Maintained accurate records of student performance, attendance, and behavior.
  • Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented

SUBSTITUTE TEACHER

AUSTIN ISD
Austin, Texas
03.2013 - 05.2014
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Organized lesson plans and activities for students.
  • Maintained accurate records of student performance, attendance, and behavior.
  • Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented

FILE CLERK

GIRLING HEALTH CARE INC
Austin, Texas
09.2008 - 04.2012
  • Perform general office duties such as typing, operating office machines, and sorting mail
  • Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
  • Track materials removed from files to ensure that borrowed files are returned

DIRECT CARE STAFF

EDUCARE
Austin, Texas
01.2008 - 06.2008
  • Administer personal care, such as personal hygiene assistance
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
  • Transport clients to locations outside the home on outings, using a motor vehicle

SUBSTITUTE TEACHER

NEW ORLEANS PUBLIC SCHOOL
New Orleans, Louisiana
10.2001 - 08.2005
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Organized lesson plans and activities for students.
  • Assisted with classroom management issues when needed.
  • Maintained accurate records of student performance, attendance, and behavior.

FRONT DESK CLERK

LAKELAND MEDICAL CENTER
New Orleans, Louisiana
01.2003 - 03.2005
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address
  • Answer incoming calls, greeting callers, providing information, transferring calls, or taking messages as necessary
  • Route emergency calls appropriately
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment
  • Relay or route written or verbal messages
  • Place telephone calls or arrange conference calls as instructed
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail
  • Contact security staff members when necessary, using radio-telephones
  • Keep records of calls placed and charges incurred.

CUSTOMER SERVICE REPRESENTATIVE

WEST TELEMARKETING COMPANY
Killeen, Texas
05.1999 - 06.2001
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

CASHIER

RITE AID
New Orleans, Louisiana
01.1995 - 10.1998
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.

Education

4 years college - BUSINESS ADMINISTRATION

HUSTON-TILLOTSON UNIVERSITY

2 years college - MEDICAL ASSISTANT

NATIONAL EDUCATION CENTER

2 years college - NURSING

SOUTHERN UNIVERSITY OF NEW ORLEANS

Skills

  • Accounting Software (Peachtree, QuickBooks, etc)
  • Database Software (Oracle, Access, etc)
  • Desktop Publishing Software (InDesign, etc)
  • Email Software (Outlook, Thunderbird, etc)
  • Graphics or Drawing Software (Photoshop, etc)
  • Internet Browser (Internet Explorer, Firefox, etc)
  • Peripheral Devices (Scanners, Printers, etc)
  • Personal Computers
  • Presentation Software (PowerPoint, Flash, etc)
  • Spreadsheet Software (Calc, Excel, etc)
  • Web Design Software (Rapid Weaver, etc)
  • Word Processing Software (Word, WordPerfect, etc)

Accomplishments

  • Dean's List 2017-2021 at Huston-Tillotson University

References

References available upon request.

Timeline

SUBSTITUTE TEACHER

MANOR ISD
08.2014 - Current

SUBSTITUTE TEACHER

AUSTIN ISD
03.2013 - 05.2014

FILE CLERK

GIRLING HEALTH CARE INC
09.2008 - 04.2012

DIRECT CARE STAFF

EDUCARE
01.2008 - 06.2008

FRONT DESK CLERK

LAKELAND MEDICAL CENTER
01.2003 - 03.2005

SUBSTITUTE TEACHER

NEW ORLEANS PUBLIC SCHOOL
10.2001 - 08.2005

CUSTOMER SERVICE REPRESENTATIVE

WEST TELEMARKETING COMPANY
05.1999 - 06.2001

CASHIER

RITE AID
01.1995 - 10.1998

4 years college - BUSINESS ADMINISTRATION

HUSTON-TILLOTSON UNIVERSITY

2 years college - MEDICAL ASSISTANT

NATIONAL EDUCATION CENTER

2 years college - NURSING

SOUTHERN UNIVERSITY OF NEW ORLEANS

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