Nakita Thompson

Office Manager

Imagine Schools

02.2012 - Current

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Reduced environmental impact by initiating recycling program and promoting paperless processes.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Improved team morale and cohesion with regular team-building activities and open communication channels.
Optimized office space utilization, leading to more efficient and productive work environment.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Enhanced communication within office by implementing centralized digital messaging platform.
Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Identified and communicated customer needs to supply chain capacity and quality teams.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.
Leveraged data and analytics to make informed decisions and drive business improvements.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Managed senior-level personnel working in marketing and sales capacities.

Summary

Overview

Work History

Office Manager

Education

Skills

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Office Manager

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