Nakita Whatley
East Orange,NJ
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Saint Barnabas Medical Center ACC
Livingston, NJ
07.2022 - Current
- Maintained a clean and organized reception area.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted with the completion of medical forms and records.
- Maintained accurate records of services provided during each visit or procedure.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned documents into electronic health record system as needed.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Verified insurance information, collected payments, and scheduled appointments.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Performed administrative duties such as filing, faxing, photocopying.
- Provided customer service by answering patient questions and addressing concerns.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Answered incoming calls in a professional manner.
- Reviewed patient accounts for accuracy on a regular basis.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Ran credit card batches and balanced deposits on daily basis.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Referred patients to appropriate professionals and services.
- Documented and managed patient information in computer system.
Patient Service Representative
Newark Beth Israel Hospital
Newark, NJ
08.2014 - 07.2021
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Guided patients through the completion of consent and other required medical forms.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
Education
Medical Coder
Fortis Institute
Wayne, NJ05-2014
Skills
- System updates
- Reception Management
- Medical filing
- Recording histories
- Appointment Scheduling
- Routing lab results
- Appointment confirmation
- HIPAA Compliance
- Patient Intake
- Medical insurance
- Insurance Verification
- Typing 30 WPM
- Medical terminology knowledge
- Customer Service
Timeline
Patient Service Representative
Saint Barnabas Medical Center ACC
07.2022 - Current
Patient Service Representative
Newark Beth Israel Hospital
08.2014 - 07.2021
Medical Coder
Fortis Institute
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