Nakitia Artis
Charlotte,NC
Overview
9
9
years of professional experience
Work History
Onboarding Specialist
Beyond Finance
Houston, TX
12.2022 - Current
- Analyze our current onboarding processes to identify areas for automation and an improved client experience
- Delight clients with expert guidance and support during our onboarding process
- Define, document, and debug how we interact with new financial institutions
- Define and evolve our onboarding processes as we take on clients with new needs in new verticals
- Partner with Customer Success, Sales, and Marketing to advocate for client needs
- Guide clients through onboarding, collecting necessary documents.
- Ensure compliance with regulations and company policies.
- Maintain organized client records.
- Provide exceptional client communication and support.
Inbound Sales Representative
Charter Communnications
Morrisville, NC
08.2021 - 12.2022
- Identified customer needs and recommended products accordingly.
- Applied good listening skills to determine customer preferences and financial limits.
- Collected deposits or payments and arranged for billing.
- Closed sales by building rapport and overcoming objections.
- Maintained detailed records of all sales transactions in CRM system.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored competitor activities to stay ahead of competition in the market.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Senior Small Business Customer Service Rep
Wells Fargo
Charlotte, NC
03.2021 - 09.2021
- Mentored junior team members and managed employee relationships.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Small Business Customer Service Representative
Wells Fargo
Charlotte, NC
03.2020 - 03.2021
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
Customer Service Chat Representative
Wayfair
Remote, US
03.2019 - 03.2020
- Respond promptly to customer inquiries via live chat, ensuring high-quality and personalized support.
- Resolve customer issues efficiently, escalating to appropriate channels when necessary.
- Keep abreast of product updates, policies, and industry trends to provide informed assistance.
- Collaborate with team members to share insights and improve overall customer support strategies.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered customer inquiries regarding product features, pricing plans and orders.
Data Entry Specialist
Graphic Components
Greensboro, NC
02.2018 - 03.2019
- Organized and filed data in appropriate locations for easy access to essential information.
- Verified entries made in the database against original paper documents to ensure accuracy.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
- Resolved problems related to incorrect or incomplete data entries.
- Organized files, updated customer information, and generated reports as requested.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Reviewed database entries to verify regulatory compliance.
- Entered large volumes of data quickly with a high degree of accuracy.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Facilitate order changes with CSR and workflow Coordinator
- Communicate with the pre-press department on changes/improvements to process as it comes up
Sales Associate
Marshalls
Greensboro, NC
06.2016 - 02.2018
- Actively market TJX rewards campaign to generate in-store sales and customer loyalty.
- Ticketed, arranged and displayed merchandise to promote sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Attended weekly team meetings to review performance goals and objectives.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Crew Member Team Leader
Burger King
Wilson, NC
02.2015 - 06.2016
- Enforced company policies regarding attendance, dress code, break times.
- Managed cash flow by accurately counting money at beginning and end of shift.
- Supervised team members during peak hours to ensure smooth operations.
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Monitored team member performance to ensure quality standards were met.
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils to ensure a safe kitchen environment for staff and food preparation.
Education
Bachelor of Science - Human Resources Management
University of North Carolina At Greensboro
Greensboro, NC12.2021
MBA - Business Management
Strayer University
Washington, DCLeadership Experience
Volunteer Assistant JUNE 2014 –AUG 2016
Beddingfield Cubs Youth Organization, Wilson, NC
- Assisted organizers in setting up the event.
- Supervising and monitoring the safety of small kids.
- Presented information as sponsored.
Teacher’s Assistant NOV 2019–JUN 2022
Northeast Guilford High School, McLeansville, NC
- Assist teachers with lesson preparation by getting materials ready and setting up equipment.
- Ensure the classroom environment is safe and clean by complying with state, school, and class rules and regulations.
- Document student progress and communicate with parents to keep them informed.
- Prepare materials for lessons, demonstrations, and bulletin boards.
- Work with students individually or in small groups for extension or remediation.
- Provide extra help as needed to students with physical, mental, or linguistic limitations.
- Maintain detailed records of students’ progress on instructional or behavioral goals.
- Grade assignments and record results in the school computer system.
- Participate in parent-teacher conferences as requested by the teacher.
Timeline
Onboarding Specialist
Beyond Finance
12.2022 - Current
Inbound Sales Representative
Charter Communnications
08.2021 - 12.2022
Senior Small Business Customer Service Rep
Wells Fargo
03.2021 - 09.2021
Small Business Customer Service Representative
Wells Fargo
03.2020 - 03.2021
Customer Service Chat Representative
Wayfair
03.2019 - 03.2020
Data Entry Specialist
Graphic Components
02.2018 - 03.2019
Sales Associate
Marshalls
06.2016 - 02.2018
Crew Member Team Leader
Burger King
02.2015 - 06.2016
Bachelor of Science - Human Resources Management
University of North Carolina At Greensboro
MBA - Business Management
Strayer University