Hi, I’m
Nakiva Nance
Administrative Assistant
Burton,MI
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
14
years of professional experience
Work History
Consumers Energy
Administrative Assistant
10.2020 - Current
Job overview
- Provided accurate Data to retrieve construction permits & MissDig
- Delivered excellent customer service for approximately 200 clients through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Read and understand Gas/Electric prints
- SAP
- Entered data and completed other clerical tasks.
Training & Treatment Innovation
Administrative Assistant/Health & Safety Manager
04.2017 - 08.2020
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, and preparing crucial documents.
- Facilitated collaboration within team of 20 by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Maintained confidentiality of sensitive information for over 300 patients by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhanced employee understanding of health and safety protocols through comprehensive training sessions.
Staples
Customer Service Representative
11.2017 - 05.2019
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information for over 100 customers daily.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
First Merit Bank
Customer Service Representative
03.2014 - 12.2014
Job overview
- Answered average of 100 calls per day addressing customer inquiries, solving problems and providing new product information
- Ensured superior customer experience addressing customer concerns, demonstrating empathy and immediately resolving problems
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Executed wire transfers, stop payments and account transfers
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Diplomat Pharmacy
Patient Care Coordinator
08.2013 - 03.2014
Job overview
- Completed prescription requests via outbound calls or email.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed approximately 30 incoming calls and emails per day from customers.
Macy's
Retail Salesperson
03.2013 - 07.2013
Job overview
- Achieved sales goals and service performance requirements of $60,000 through new customer sales
- Assisted in driving sales goals and achieving monthly quotas
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Scored in top five percent of employees
- Exceeded sales targets through exceptional product knowledge and strong customer engagement techniques.
Michigan Chamber of Commerce
Administrative Assistant
10.2009 - 01.2011
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Career Learning CenterLansing, MI
Some College (No Degree) from Medical Administrative Assistant
Penn Foster Career SchoolScranton, PA
No Degree from Child Development
12.2024
Skills
- Document Control
- Information Security
- Calendar Management
- Reception oversight
- Database Management
- Appointment Scheduling
- Data Entry
- Complaint resolution
- Coordination
- Microsoft Outlook
- Meeting Minutes
- Records Management
- OSHA Compliance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Timeline
Administrative Assistant
Consumers Energy
10.2020 - Current
Customer Service Representative
Staples
11.2017 - 05.2019
Administrative Assistant/Health & Safety Manager
Training & Treatment Innovation
04.2017 - 08.2020
Customer Service Representative
First Merit Bank
03.2014 - 12.2014
Patient Care Coordinator
Diplomat Pharmacy
08.2013 - 03.2014
Retail Salesperson
Macy's
03.2013 - 07.2013
Administrative Assistant
Michigan Chamber of Commerce
10.2009 - 01.2011
Career Learning Center
Some College (No Degree) from Medical Administrative Assistant
Penn Foster Career School
No Degree from Child Development