Nakivia Allen
Dallas,TX
Summary
Results-driven professional with experience in business development, focusing on building strong client relationships and driving business growth. Adept at resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Enterprise Order Administrator I
Intuit
04.2025 - Current
- Provide expert guidance to franchise QuickBooks account holders, facilitating seamless transitions to Intuit Enterprise Suite. Utilize Salesforce, QuickBase, and other internal systems to proactively monitor and manage order lifecycles.
- Utilize sales data to evaluate performance against previous tax seasons and make proper adjustments.
- Successfully resolve escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Streamlined operations and prioritized order admin task, increasing Account Manager sales productivity by 20%.
Sales Order Administrator
Intuit
05.2024 - 04.2025
- Executed strategic outreach and contract acquisition processes, achieving re-compliance for over 2,000 customer accounts. Significantly enhanced customer experience by cutting client communication turnaround time in half, consistently achieving a 2-hour response average.
- Managed special projects involving data entry and data management using QuickBase, Salesforce, and other company databases.
- Fostered strong cross-functional relationships to ensure seamless coordination and support for strategic business initiatives, providing crucial input that resulted in accelerated decision-making processes.
Business Development Representative
Carrier Enterprise
02.2022 - 08.2023
- Developed and delivered accurate, market-competitive pricing quotes for a comprehensive portfolio of residential and commercial HVAC equipment and parts. Utilized Salesforce to ensure optimal profitability and rapid turnaround, processing an average of 50 quotes per week.
- Managed a portfolio of 100+ customer accounts, consistently exceeding client satisfaction targets and contributed to an average account growth of 43% annually through proactive engagement and needs-based solution selling.
- Surpassed daily target for customer interaction, processing over 20 calls and 50 emails.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Sales Support Specialist
Carrier Enterprise
05.2021 - 02.2022
- Optimized business processes by collaborating with cross-functional teams, including product support, warranty, and commercial sales.
- Maintained a 98% accuracy rate in documenting customer interactions, significantly improving data integrity and reducing errors.
- Consistently exceeded sales targets by proactively identifying customer needs and effectively suggesting appropriate add-on products and subscriptions.
Level 1 Help Desk Representative
Liberty Mutual Insurance
01.2021 - 03.2021
- Managed a high volume of support tickets while consistently delivering a high level of service quality.
- Ensured all support requests were handled in strict compliance with security protocols.
- Created and revised comprehensive help guides and training documents for end users, improving self-service capabilities.
Customer Care Associate
Amazon
05.2020 - 11.2020
- Reduced average time to resolution by 19% through quick triage of incoming calls.
- Effectively conveyed complex technical online account information to non-technical users, contributing to increased Ecommerce profits.
- De-escalated customer issues efficiently, fostering buyer loyalty and enhancing overall brand reputation.
Sales Associate
Family Dollar
05.2019 - 05.2020
- Analyzed sales data to track goals and identify opportunities for growth, contributing to increased sales metrics.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Degree -
South Oak Cliff High School
Dallas, TX06-2017
Skills
- Customer service
- Relationship building
- Salesforce
- Organization and time management
- Documentation and reporting
- Operations
- Microsoft office
Timeline
Enterprise Order Administrator I
Intuit
04.2025 - Current
Sales Order Administrator
Intuit
05.2024 - 04.2025
Business Development Representative
Carrier Enterprise
02.2022 - 08.2023
Sales Support Specialist
Carrier Enterprise
05.2021 - 02.2022
Level 1 Help Desk Representative
Liberty Mutual Insurance
01.2021 - 03.2021
Customer Care Associate
Amazon
05.2020 - 11.2020
Sales Associate
Family Dollar
05.2019 - 05.2020
High School Degree -
South Oak Cliff High School
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