Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Personal Information
Languages
Affiliations
Timeline
Generic

NAKIWALA SHEILLAT

Hoffman Estates,IL

Summary

Execute my duties with high levels of core integrity and commitment with professional guidance of management and keeping confidentiality of organization’s information.

I am a self-motivated pro-active and adaptable person who takes great pride in my work. A result oriented, resourceful, flexible, organized individual with some working experience in a formal professional environment. My attention to detail and excellent time management skills means that every task is completed efficiently and to the highest possible standard. I am a hard-working individual who strives to achieve the best in all areas and I am always eager to learn new skills and advance my career. I have a calm and patient disposition meaning that I am able to work effectively under pressure and focus on the task at hand. I work well in teams but also independently. I have excellent communication skills both orally and verbally and pay great attention to detail in my work. I am dedicated and keen to improve any experience for the benefit of me and the organization that I work for.

Seasoned professional offering several years of related experience combined with proven customer service, communication and conflict mediation skills. Successful at defusing upset, angry customers with calm and level-headed approaches. Team-oriented, resourceful, and adaptable to changing demands.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Care Officer

AAR Health Services
, Uganda
04.2021 - 11.2024

. Handling queries of the clients

.Receiving patients and guiding them according to their needs

. Following up to ensure clients get the best services

  • Provided excellent customer service by responding to inquiries in a timely and professional manner.
  • Recognized patterns in recurring customer problems and worked proactively to address them.
  • Monitored trends in customer service requests across multiple channels.
  • Resolved customer complaints quickly and efficiently.
  • Maintained accurate records of customer interactions and transactions.

Front Desk Receptionist

AAR HEALTH CARE
, Uganda
05.2021 - 09.2021
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Volunteer

Genius Foundation
, Uganda
02.2019 - 03.2020
  • Attended weekly meetings to discuss progress and future initiatives.
  • Collaborated with other volunteers to create a positive work environment.
  • Provided assistance to staff in the daily operations of the organization.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Participated in team-building exercises to strengthen relationships among volunteers.

Education

Bachelor of International Business -

Makerere University Business School
01-2023

UACE -

Kakungulu Memorial School
01.2018

UCE -

Kibuli Secondary School
01.2015

Skills

  • Complaint handling
  • True problem-solver
  • Well-organized
  • Quick learner
  • Observant

Certification

I, Nakiwala Sheillat certify that to the best of my knowledge and belief, the above information correctly describes my qualifications, experience and personality.

Hobbies and Interests

  • Travelling
  • Reading tabloids
  • Watching documentaries

Personal Information

  • Date of Birth: 06/12/99
  • Gender: Female

Languages

English
Full Professional

Affiliations

As a business assistant, I'm designed to be versatile and assist with various tasks. While my primary focus is on business and productivity, I also have knowledge in other areas, such as:
1. I can provide information on healthy habits, stress management, and mindfulness.2. I can offer advice on goal-setting, time management, and self-improvement.3.  I can engage in conversations about various hobbies, such as reading, music and helping people.


Timeline

Front Desk Receptionist

AAR HEALTH CARE
05.2021 - 09.2021

Customer Care Officer

AAR Health Services
04.2021 - 11.2024

Volunteer

Genius Foundation
02.2019 - 03.2020

Bachelor of International Business -

Makerere University Business School

UACE -

Kakungulu Memorial School

UCE -

Kibuli Secondary School
NAKIWALA SHEILLAT