Nakiya Burroughs
Lawrenceville,GA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion.
Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
Work History
Clothing Brand Owner
Just a Girl Collection
07.2024 - Current
- Collaborated with other brands and popular content creators to achieve monthly sales targets, contributing to overall success of JAGC
- Increased customer satisfaction by providing personalized fashion advice and recommendations.
- Facilitated a welcoming shopping atmosphere that encouraged new clients to return regularly while also building rapport with existing ones.
- Provided exceptional customer service, cultivating loyal clientele and generating repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Restaurant Hostess
Olive Garden
09.2020 - 06.2023
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Monitored dining area to assess server capacity and estimate wait times.
Reservation Specialist
BLS LIMOUSINE SERVICES OF ATLANTA
09.2021 - 12.2022
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Coordinated with dispatchers to send Black Trucks to clients effectively to ensure timely pick up's & drop offs
- Managed schedules, assigning Black Trucks to specific routes based on clients needs
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Utilized problem solving skills to address customer issues quickly and efficiently.
Education
Lovejoy High School
Hampton, GAPsychology
Albany State University
Albany, GASkills
- Brand development strategy
- Pattern making
- Fashion illustration
- Fashion styling
- Garment construction
- Efficient
- Strong communication
- Customer service
- Strong desire to learn and grow
- Teamwork
- Critical thinking
- Hospitality
- Friendly
- Phone etiquette
- Video editing
- Website design
- Content coordination
- Reliable
- Creative Thinking Capacity
Timeline
Clothing Brand Owner
Just a Girl Collection
07.2024 - Current
Reservation Specialist
BLS LIMOUSINE SERVICES OF ATLANTA
09.2021 - 12.2022
Restaurant Hostess
Olive Garden
09.2020 - 06.2023
Lovejoy High School
Psychology
Albany State University
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