Nakiya Parker
Chicago,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Uber
Chicago, IL
09.2017 - Current
- Ensuring prompt delivery of food and other items while upholding superior customer service standards
- Facilitated effective communication with customers concerning changes or delays
- Ensured compliance with specified drop off locations and special accommodations
- Regularly checked fuel levels and performed refueling tasks during shift.
- Delivered goods promptly, strictly following speed limits and traffic regulations.
Customer Service Specialist
Randstad
Chicago, Illinois
09.2019 - 02.2020
- Offered support and assistance in navigating the benefits enrollment process for current and new employees.
- Maintained high standards of service by promptly resolving customer inquiries, questions, and concerns.
- Ensured timely resolution of all customer complaints.
- Generated comprehensive reports on customer feedback for management evaluation.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Customer Service Associate
K-Mart
Lansing, IL
12.2014 - 05.2016
- Ensured accurate documentation of price overrides, store use of merchandise, voids, and returns.
- Verified matching values between cash tills and reports during closing to guarantee proper handling of funds.
- Managed cash register operations with precision during periods of high customer traffic.
- Assisted customers with various transactions, such as returns, exchanges, and refunds.
- Provided prompt and courteous phone support to customers.
Bank Teller
JPMorgan Chase
Chicago, IL
02.2014 - 11.2014
- Demonstrated strong attention to detail by accurately managing the balancing of cash drawer and promptly addressing any discrepancies
- Recognized potential sales prospects and guided them towards appropriate financial services representatives
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
- Executed precise cash handling responsibilities
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
Education
High School Diploma -
Simeon Career Academy
Chicago, IL06-2013
Skills
- Cash Handling
- Customer Service
- Problem Solving
- Self-Motivated
- Analytical Thinking
- Detail Oriented
- Quick Learner
- Microsoft Office
- Typing
- Attentive
- Call Center Customer Service
- Healthcare Customer Service
Zip
60620
State
IL
City
Chicago
Timeline
Customer Service Specialist
Randstad
09.2019 - 02.2020
Delivery Driver
Uber
09.2017 - Current
Customer Service Associate
K-Mart
12.2014 - 05.2016
Bank Teller
JPMorgan Chase
02.2014 - 11.2014
High School Diploma -
Simeon Career Academy
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