Nakiya Porter
Lynwood,Illinois
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Top-performing Closing Specialist with in-depth knowledge of closing loans. Accommodating and logical individual skillful in creating customized loan plans for each client. Commended for effectively handling complex documentation and exceeding close rates month after month. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Nurse Assistant
Pavillion of Bridgeview
Bridgeview, Illinois
04.2024 - Current
- Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
- Performed vital signs checks such as blood pressure and temperature readings for patients.
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Answered call lights promptly and responded to requests from patients in a timely manner.
Associate
Amazon
Monee, Illinois
05.2023 - 03.2024
- Performed daily cycle counts and audits to maintain accurate inventory records.
- Used stock picker and order selector equipment to retrieve items from warehouse shelves.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Followed established safety procedures when handling heavy objects.
Certified Nurse Assistant
River Crossing
Joliet, Illinois
07.2022 - 03.2023
- Assisted patients with activities of daily living, such as bathing and dressing.
- Checked vital signs, including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Answered call lights in a timely manner and responded appropriately to requests from patients or family members.
- Maintained accurate records of patient progress and condition.
Mortgage Closing Assistant
Planet Home Lending
02.2021 - 02.2022
- Compiled and reviewed closing documents to ensure accuracy.
- Assisted customers with any questions or concerns regarding their loan process.
- Provided post-closing support services such as document recording and follow up calls.
- Managed and resolved concerns, problems or issues to avoid closing delays.
- Scheduled closings with clients and lenders.
- Completed final closeout of systems after loan funding.
Fulfillment-Seasonal
Target
Homewood, Illinois
10.2020 - 01.2021
- Streamlined order fulfillment process by shopping online orders
- Ensured timely and efficient completion of packaging tasks
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Pediatric Nurse Assistant
Community Hospital
Munster, Indiana
02.2020 - 04.2020
- Provided direct nursing care to pediatric patients in a hospital setting.
- Monitored vital signs such as temperature, pulse rate, respiration rate, blood pressure.
- Organized activities for hospitalized children to help improve comfortability during their hospital stay.
- Answered call lights promptly and responded to requests from patients in a timely manner.
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
- Cleaned up spills quickly using proper safety precautions while wearing protective gear when necessary.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Certified Nurse Assistant
Symphony
Dyer, Indiana
07.2019 - 12.2019
- Responsible for taking patient vitals
- Assist patients with feeding, bathing, and dressing
- Responsible for maintaining the cleanliness of the patient room
- Assist with medical procedures as needed
Education
Certified Phlebotomist Certificate -
Excelsior Healthcare Academy
Chicago Heights12.2023
Electrocardiogram Technician Telemetry\EKG Technician -
Excelsior Healthcare Academy
Chicago Heights12.2023
Patient Care Technician Certificate -
Excelsior Healthcare Academy
Chicago Heights12.2023
Certified Nurse Assistant Certificate -
Excelsior Healthcare Academy
Chicago Heights05.2022
Certified Nurse Assistant Certificate -
University of Saint Francis
Crown point, Indiana04.2019
High school Diploma -
Thornton Fractional South
Lansing, Illinois05.2018
Skills
- Privacy and confidentiality
- Infection Control
- Medical Records Management
- ADL support
- Staff Assistance
- Call Center Customer Service
- Document Preparation
- Client Communication
- Inventory Control
- Customer Service
References
References available upon request.
Timeline
Nurse Assistant
Pavillion of Bridgeview
04.2024 - Current
Associate
Amazon
05.2023 - 03.2024
Certified Nurse Assistant
River Crossing
07.2022 - 03.2023
Mortgage Closing Assistant
Planet Home Lending
02.2021 - 02.2022
Fulfillment-Seasonal
Target
10.2020 - 01.2021
Pediatric Nurse Assistant
Community Hospital
02.2020 - 04.2020
Certified Nurse Assistant
Symphony
07.2019 - 12.2019
Certified Phlebotomist Certificate -
Excelsior Healthcare Academy
Electrocardiogram Technician Telemetry\EKG Technician -
Excelsior Healthcare Academy
Patient Care Technician Certificate -
Excelsior Healthcare Academy
Certified Nurse Assistant Certificate -
Excelsior Healthcare Academy
Certified Nurse Assistant Certificate -
University of Saint Francis
High school Diploma -
Thornton Fractional South