Nakiya Ratliff
Lubbock,TX
Summary
Proven track record of excellence in fast-paced environments. Demonstrated ability to improve processes and enhance patient satisfaction, leveraging strong problem-solving abilities and effective communication. Achieved notable efficiency in patient management and care coordination.
Overview
6
6
years of professional experience
Work History
Center of Orthopedic Surgery
Orthopedic Surgery
2024.04 - Current
- Checking in patients for their appointments to do radiography imaging.
- Taking paperwork to the surgeons assistants.
- Burning and importing disk for the patients so that we have their images on file.
- Working in an efficient and face past manner.
- Taking patients to their appropriate rooms so they can have a consultations with the physician associate.
Windy City Call Center
Call Center Services
2024.02 - 2024.06
- Calling customers back for home improvement services such as sunrooms, windows, and doors.
- Scheduling appointments to get an estimate on the services they requested.
- Improving my calls when getting feedback from my evaluations with my manager
- Appropriately doing the warm transfers to other representatives
Ken Chan Ramen
Chef Ken Ryu
2023.07 - 2023.12
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple orders.
- Stand for long hours to check on every customer to make sure they’re satisfied with their meals.
- Multitasked and worked in a fast paced to get orders and drinks out to more than one customer at a time.
VXI
Global Solt
2022.08 - 2023.06
- Strengthened communication skills through regular interactions with others.
- Revolved customer needs with getting their bill down with directv and changing their programs that best fit their needs.
- Did basic troubleshooting with the remote controls and receivers.
- Sent AAA to get customers off the road if our hertz vehicles broke down.
- Able to get customers to a new hertz vehicle at the closest airport if they weren’t satisfied with their current vehicle.
- Worked efficiently with other representatives over the phone to help the customers needs.
University Medical Center
Nursing Support Services
2021.12 - 2022.07
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Moved patients by bed or wheelchair to get them to their test/procedure in the appropriate time needed.
- Worked independently and collaboratively in a team environment.
Rosas Cafe
Bobby Cox Companies Inc.
2018.10 - 2020.12
- Listened effectively and used issue resolution skills to efficiently handle guest complaints to maintain guest satisfaction.
- Trained and motivated new employees to meet the expectations of the company.
- Kept area cleaned and stocked up through the full shift and completed my closing duty
- Multitasked taking orders and cashing customers out while having a great customer service
Education
Associate Of General Studies -
South Plains College
1401 College Ave05.2022
High School Diploma -
Monterey High School
3211 47th St 05.2020
Skills
- Direct Patient Care
- Problem solving skills
- Fast paced
- Critical thinking
- Written/verbal communication
Timeline
Center of Orthopedic Surgery
Orthopedic Surgery
2024.04 - Current
Windy City Call Center
Call Center Services
2024.02 - 2024.06
Ken Chan Ramen
Chef Ken Ryu
2023.07 - 2023.12
VXI
Global Solt
2022.08 - 2023.06
University Medical Center
Nursing Support Services
2021.12 - 2022.07
Rosas Cafe
Bobby Cox Companies Inc.
2018.10 - 2020.12
Associate Of General Studies -
South Plains College
High School Diploma -
Monterey High School