NAKIYAH OLIVER
Dunkin' Brands
Virginia Beach,VA
1
Certificate
8
Years of experience
Results-driven professional with a proven track record of delivering high-quality outcomes through effective team collaboration. Skilled in communication, problem-solving, and time management, ensuring alignment with organizational goals. Demonstrates adaptability in dynamic environments while fostering a productive and supportive workplace. Committed to enhancing team performance and driving success through strategic initiatives and collaborative efforts.
Work History
Crew Member
6 Months- Provided exceptional customer service by accurately processing orders and addressing inquiries.
- Collaborated with team members to maintain efficient workflow during peak hours and improve service speed.
- Trained new crew members on operational procedures and company standards for consistency in service delivery.
- Operated kitchen equipment and adhered to safety protocols to ensure food quality and cleanliness.
- Monitored inventory levels, restocked supplies, and assisted in maintaining store appearance and cleanliness.
- Executed responsibilities across front counter and drive-thru, maintaining operational standards and service quality.
- Processed customer orders, assisted in meal preparation, and handled payment transactions. Supported team in preparing meals and managing customer orders. Facilitated payment collection and ensured customer satisfaction.
- Regularly cleaned and sanitized equipment and utensils in food preparation area to uphold hygiene protocols.
Server
5 Months- Delivered exceptional customer service, ensuring prompt and accurate order fulfillment.
- Managed multiple tables efficiently, balancing high volume during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new staff on menu items, service standards, and operational procedures.
- Managed multiple tables efficiently while maintaining high-quality food standards.
Environmental service
10 Months- Performed cleaning and disinfection of patient rooms, common areas, restrooms, offices, and any assigned areas of the facility.
- Use medical mechanical cleaners to sterilize, mop, dust, wipe down or sweep assigned areas on a daily
- Collect and dispose of any trash around the given area
- Oversaw stock levels of sanitation and paper products throughout the infirmary.
- Use medical mechanical cleaners to sterilize, mop, dust, wipe down or sweep assigned areas on a daily
- Ensured compliance with health and safety standards while performing cleaning tasks.
- Managed daily cleaning tasks across 40 specific locations, enhancing overall cleanliness and organization.
E-Commerce Associate
2 Years 2 Months- Scan and bag products to fulfill customers' online orders
- Ensured quality and freshness of items while consistently meeting timeliness and efficiency standards
- Ensure quality and freshness of all items while meeting and exceeding timeliness and efficiency standards
- Notified customers of product substitutions during pick up to enhance communication and service experience
- Process orders through the Point of Sale system and load bags into customer cars
- Led personalized shopping experiences by assessing customer preferences and needs.
- Mentored junior shoppers on best practices for customer engagement and product selection.
Team Member
2 Years 5 Months- Executed cash register operations, applying coupons and processing cash and credit card payments for accurate customer transactions
- Streamlined customer service by efficiently operating cash register and customer window, resulting in reduced wait times
- Managed inventory using First-In-First Out method to minimize food waste and ensure freshness
- Ensured high-quality meal preparation by carefully preparing and arranging ingredients. including cutting vegetables, making dough
- Completed training in management practices to prepare for leadership role as shift leader.
Education
Associate of Arts - Business
High School Diploma
Skills
Customer relationship building
Analytical issue evaluation
Workflow enhancement
Interdepartmental communication skills
Team collaboration skills
Forward-thinking perspective
Clear verbal and written communication
Time management focused
Quality assessment methods
Detail-oriented data management
Certification
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
Interests
Passionate about balancing physical health with mental and emotional wellness.
Interior Design
Design and Build Websites
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Volunteering for community initiatives to give back to local communities and make a positive impact.
Timeline
Crew Member
Dunkin' Brands
02.2026 - 08.2026Read More
Server
Waffle House
04.2025 - 09.2025Read More
Environmental service
Cone health
05.2024 - 03.2025Read More
E-Commerce Associate
Kroger
08.2021 - 10.2023Read More
Team Member
Papa John's
02.2019 - 07.2021Read More
Liberty University
Associate of Arts from Business
Read More
Brookville High School
High School Diploma
Read More