Hi, I’m
Nakkia Smith
Detroit,ME
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
years of professional experience
Work History
McDonald's Restaurant
Manager
11.2019 - 09.2023
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Wendys Restaurant
Crew Member
04.2017 - 01.2019
Job overview
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Burger King
Team Member
10.2016 - 05.2017
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Education
Lincoln High SchoolWarren, MI
Diploma from High School
06.2017
Skills
- Contract Management
- Marketing
- Financial Management
- Staff Development
- Strategic Planning
- Staff Management
- Problem Solving
- Customer Service
- Goal Setting
- Scheduling and Coordinating
- Performance Tracking and Evaluation
Timeline
Manager
McDonald's Restaurant
11.2019 - 09.2023
Crew Member
Wendys Restaurant
04.2017 - 01.2019
Team Member
Burger King
10.2016 - 05.2017
Lincoln High School
Diploma from High School
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