Nakota Cini
Seattle,WA
Summary
Sociable and hard working team player. Able to handle high stress situations while providing the best personable experiences with customers and tenants. 9+ years of customer service based positions with 2+ years of coordinating services with a variety of different populations and environments. Ready to help a team achieve company goals and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Services Representative
City of Scottsdale
02.2023 - 06.2024
- Worked independently on special programs geared towards the senior population of Scottsdale Arizona
- Coordinated the City's Beat the Heat program to collect donations and items to help assist 100+ homebound seniors and disabled adults. This included prepping hygiene bags, food items and water for the summertime
- Coordinated the Adopt-A-Senior program for both Thanksgiving and the Holiday seasons for 300+ low income disabled adults and seniors in Scottsdale. This includes working alongside non profit organizations and social work team to ensure all clients are accounted for with gifts and needed household items
- Organized program details with the team and clients enrolled currently as well as screening information for new clients in excel spreadsheets
- Helped with front desk coverage at both locations including answering phones, signing patrons up for recreation classes, and reconciling cash drawers
- Assisted with special events held at both centers for seniors
Southwest Skin Specialists
US Dermatology Partners
07.2022 - 03.2023
- Confirmed appointments, communicated with clients and updated client records.
- Collected copayments and any past due balances from patients
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled medical records with discretion while maintaining strict confidentiality standards including HIPAA
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
Patient Services Coordinator
Impact Physical Therapy
10.2020 - 03.2022
- As a patient services coordinator I worked to answer any incoming phone inquiries about physical therapy as well as manage the clinic schedule at our Scottsdale office
- Duties also included following up with patients, insurance screening, worker’s compensation authorization, billing, scheduling outreach marketing events, handling medical records requests and coordinating clinic needs.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
Front Desk Welcome Attendee
Village Health Clubs
01.2020 - 10.2020
- As the front desk welcome attendee, my position was to be the greeter for members and any person who walked through the door
- Always with great customer service and a reliable person for any inquiries or information
- Job duties include answering inbound phone calls, booking and managing fitness/private rooms, collecting cash/card transactions, transferring calls appropriately and checking members in and out.
Luci's At The Grove
Luci's At The Grove
06.2019 - 08.2019
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped buss tables and take out trash items in dining area and back of the kitchen
- Served breakfast and lunch items
Recreation Leader II
City of Scottsdale Parks and Recreation - Mccormick -Stillman Railroad Park
10.2015 - 05.2019
- Main job duties included working concessions, serving food items, ringing up customers for merchandise/food products, cleaning and organizing work areas as well as replenishing stock
- Reconciled and reported drawer totals for the end of each shift and handling any cash payments
- Cross-trained for the front desk for coverage when needed, including answering phones and being the first point of contact for inquiries.
Zipps Sports Bar
Zipps Sports Bar
07.2017 - 10.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Wildflower Bread Company
Wildflower Bread Company
02.2015 - 10.2015
- Delivered correct food items to tables according to order documentation.
- Cleared tables immediately after guests left in preparation for next party.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Answered customer questions about food and beverage items and assisted with menu selections.
Education
Some College (No Degree) -
Scottsdale Community College
ScottsdaleHigh School Diploma -
Saguaro High School
Scottsdale05.2016
Skills
- Self-motivated
- Strong coordinating and scheduling skills
- Customer service experience of 9 years
- Phone and verbal communication experience with staff and inquiring customers
- Retail, cash handling, billing and front desk experience
- Able to handle very busy and high stress environments
- Team player
Volunteer Experience
SCOTTSDALE HUMAN RELATIONS COMMISSION COMMUNITY DIVERSITY CAMPAIGN - 2018
Certification
- First Aid/CPR Certified
CPR Certified
Completed CPR/First aid certification and training provided by the City of Scottsdale
Timeline
Human Services Representative
City of Scottsdale
02.2023 - 06.2024
Southwest Skin Specialists
US Dermatology Partners
07.2022 - 03.2023
Patient Services Coordinator
Impact Physical Therapy
10.2020 - 03.2022
Front Desk Welcome Attendee
Village Health Clubs
01.2020 - 10.2020
Luci's At The Grove
Luci's At The Grove
06.2019 - 08.2019
Zipps Sports Bar
Zipps Sports Bar
07.2017 - 10.2017
Recreation Leader II
City of Scottsdale Parks and Recreation - Mccormick -Stillman Railroad Park
10.2015 - 05.2019
Wildflower Bread Company
Wildflower Bread Company
02.2015 - 10.2015
Some College (No Degree) -
Scottsdale Community College
High School Diploma -
Saguaro High School
Similar Profiles
Brick ShultzBrick Shultz
Recreation II Leader at City Of ScottsdaleRecreation II Leader at City Of Scottsdale
Mele KoneyaMele Koneya
GIS Analyst at City of ScottsdaleGIS Analyst at City of Scottsdale
Jordan W. Richbourg, Ph.D.Jordan W. Richbourg, Ph.D.
Business and Contract Manager at City of ScottsdaleBusiness and Contract Manager at City of Scottsdale
RENE SALGADORENE SALGADO
Diesel Technician at City Of ScottsdaleDiesel Technician at City Of Scottsdale
Rachel RodriguezRachel Rodriguez
Registered Nurse, Surgical Intensive Care Unit at V.A. Puget Sound Health Care SystemRegistered Nurse, Surgical Intensive Care Unit at V.A. Puget Sound Health Care System