Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nakota Greer

Windsor Mill,MD

Summary

Highly professional and organized Medical Office Manager with a solid experience in managing and overseeing daily office operations of the healthcare as well as coordinating medical and administrative staff to deliver high-quality patient care services. Possess excellent communication, leadership, and multi-tasking skills along with the basic knowledge of accounting principles, medical terminology, laws, and ethics to ensure smooth running of medical practice.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Medical Office Manager

MedStar Health
05.2019 - Current
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Promotes an environment fostering team member satisfaction, development and retention. Encourages team member development, opportunities for role expansion and through this enhanced network performance.
  • Promotes in collaboration with both clinical and administrative leadership an environment of mutual respect, integrated operations, open communication and a dedication to collaborative daily work activities between the administrative operations and clinical team members within practice settings

Lead Certified Medical Assistant

Sinai Hospital Of Baltimore
10.2018 - 05.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Verified patient insurance coverage and collected required co-payments.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Insurance Specialist

Maryland Health Connection
06.2017 - 07.2018
  • Maintained high standards of customer service by building relationships with clients.
  • Processed eligibility and benefits verification and authorization requests.
  • Assist consumers in applying for Medicaid and other insurance through market exchange and refer consumer to HCAM Connector team or other local agencies as needed
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.

Assistant Medical Director

Maximum Day Service I & II - Medical Adult Daycare
08.2016 - 05.2017
  • Improved patient outcomes and delivery of care through improved clinical quality processes.
  • Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
  • Conducted care strategy evaluations to identify areas requiring improvement.
  • Oversaw and developed clinical departments through hiring, training and evaluating staff.
  • Reviewed material used by medical team as part of Medical Review Board standards.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
  • Developed quarterly and yearly objectives, goals and budgets in addition to devising suggestions to decrease spending.
  • Evaluated vendor contracts for practice specialists and operations staff, and reviewed non-contracted instrumentation technology vendor agreements.
  • Assessed performance of medical care, equipment, supplies and pharmaceutical drugs.
  • Created effective marketing plans to attract new patients to practice.
  • Verified effective, consistent communication between department heads, medical staff and governing boards through board meeting attendance and synchronization of interdepartmental functions.

Resident Care Manager

Progress Unlimited Inc
03.2016 - 02.2017
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Arranged transportation and documented details of discharge transition plans.
  • Helped set goals, determine appropriate interventions and connect resources for individual patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.

Cashier

Home Depot
03.2015 - 08.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Assistant Store Manager

Price Rite Supermarkets
02.2011 - 02.2015
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Assistant Store Manager

Family Dollar
02.2010 - 02.2012
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Assistant Manager

Foot Locker
03.2007 - 12.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor of Science - Human Resources Management

Strayer University
Washington, DC
04.2026

Certificate Of Completion - Medical Assisting

Fortis Institute
Towson, MD
09.2016

High School Diploma -

Woodlawn High School Center For Pre-Eng. Res.
Baltimore, MD
05.2009

Skills

  • Hiring and Terminations
  • Training and Development
  • Regulatory Issues
  • Meeting Support
  • Microsoft Office
  • Electronic Health Records Systems
  • Office Management Software
  • Service Quality Standards
  • Revenue Forecasting
  • Department Leadership
  • Patient Data Privacy
  • Financial Analysis
  • Patient Needs Assessment

Certification

  • CMA - Certified Medical Assistant
  • First Aid/CPR Certified

Timeline

Medical Office Manager

MedStar Health
05.2019 - Current

Lead Certified Medical Assistant

Sinai Hospital Of Baltimore
10.2018 - 05.2019

Insurance Specialist

Maryland Health Connection
06.2017 - 07.2018

Assistant Medical Director

Maximum Day Service I & II - Medical Adult Daycare
08.2016 - 05.2017

Resident Care Manager

Progress Unlimited Inc
03.2016 - 02.2017

Cashier

Home Depot
03.2015 - 08.2016

Assistant Store Manager

Price Rite Supermarkets
02.2011 - 02.2015

Assistant Store Manager

Family Dollar
02.2010 - 02.2012

Assistant Manager

Foot Locker
03.2007 - 12.2009

Bachelor of Science - Human Resources Management

Strayer University

Certificate Of Completion - Medical Assisting

Fortis Institute

High School Diploma -

Woodlawn High School Center For Pre-Eng. Res.

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Nakota Greer