Nakwona Thompson

• Schedules all surgical procedures and assures that all of the appropriate clinical and insurance information is collected for the surgery schedule.
• Receives requests to schedule procedures from physician offices and schedules all procedure according to established guidelines.
• Works with operating facilities to schedule procedures on behalf of surgeons.
• Provides accurate information so that all departments may view daily, and maintains open communication with hospital departments and physician offices regarding schedule changes.
• Schedules surgery procedures using Epic and/or Microsoft Word
• Answers the phones in a professional and courteous manner
• Completes post-op data entry in a timely and accurate manner
• Assures appropriate coordination with other hospital departments when special surgical needs occur
• Completes daily surgical schedule and distributes as appropriate
• Adheres to HIPAA requirements to safeguard patient confidentiality.

Scheduling patients for MRI's, CT's, Nuclear Medicine, Mammography, Ultrasound's, Fluoroscopy's and same/next day Surgery Procedures

• Helping Nursing staff and sedation Doctors to schedule children that need sedation
  
• Coordinating several test's with multiple different departments
  
• Receiving all orders from outside clinics and entering them into our scheduling system for future scheduling
  
• Assisted in training in new employees
• Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
• Consulted with department supervisors and directors to evaluate needs and discuss corrective actions for individual concerns.
• Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
• Verified policy holder data, including age, contact number and physical address.
• Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.

Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. Optimizing patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeping patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comforting patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Updating patient demographic information, posting charges and copay's. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies. Help patients in distress by responding to emergencies. Protect patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed.