Nakyia Packnett
Cordova,TN
Summary
Proven leader and effective communicator, I excel in customer service and problem-solving, honing these skills across roles at McDonald's and other venues. My dedication to team building and sales expertise significantly enhanced customer satisfaction and operational efficiency, showcasing my ability to adapt and thrive in fast-paced environments. Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Dunkin' Donuts
08.2024 - 09.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
Cast Member
Malco Theaters
04.2024 - 07.2024
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
Crew Member
McDonald's
09.2023 - 03.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
High School Diploma -
Cordova High School
Cordova, TN05-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Complex Problem-solving
- Training and mentoring
- Complaint resolution
- Relationship building
- Order preparation
- Team building
- Sales expertise
Certification
- OSHA Certified
Timeline
Team Member
Dunkin' Donuts
08.2024 - 09.2024
Cast Member
Malco Theaters
04.2024 - 07.2024
Crew Member
McDonald's
09.2023 - 03.2024
High School Diploma -
Cordova High School
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