Summary
Overview
Work History
Education
Skills
Timeline
Generic

NaKyra Bills

Roseville,MI

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Super 8 Hotel
06.2021 - 08.2023
  • Building trust with the guest.
  • Being very welcoming, answering any kind of question for guest staying over night.
  • Taking payments, fees and deposits.
  • Answering multi-phone calls concerning stays, weekly rates and personal transfers to guest rooms.
  • Making housekeepers rooms list for cleaning and rooms that may be closed due to issues.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Front Desk Receptionist/Housekeeping Attendant

Motel 6 Warren
08.2019 - 05.2021
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Resolved customer problems and complaints.
  • Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
  • Completed data entry and filing to keep records updated for easy retrieval.

Front Desk Receptionist

Crossland Livonia
03.2016 - 11.2018
  • Greeted guest making them feel welcomed.
  • Maintained organized and clean front office area to create professional and clean environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Taking deposits, credit card payments, handling cash.
  • Counting the drawer before and after the shift.
  • Answered multi-line phone system and transferred callers to appropriate guest by room number.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.

Education

High School Diploma -

Oak Park High School
Oak Park, MI
2014

Skills

  • Customer Service
  • Process Payments
  • Accounting Techniques
  • Multi-Line Telephone Systems
  • Communication skills
  • Listening Skills

Timeline

Front Desk Receptionist

Super 8 Hotel
06.2021 - 08.2023

Front Desk Receptionist/Housekeeping Attendant

Motel 6 Warren
08.2019 - 05.2021

Front Desk Receptionist

Crossland Livonia
03.2016 - 11.2018

High School Diploma -

Oak Park High School

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NaKyra Bills