Nakyra Posey
Houston,TX
Summary
Professionally strong expertise in customer service, team leadership, and data operations. Exhibiting excellent communication, problem solving, and organizational skills across diverse industries, including financial services, hospitality, and market research. Experienced in operating multiple systems, managing transactions, and ensuring accuracy while maintaining high standards of quality and compliance. Adept at building relationships, coaching teams, and delivering exceptional service in fast paced environments. Committed to integrity, attention to detail, and achieving operational and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Foundever Operating Corp.
12.2023 - Current
• Navigate and operate multiple banking and customer service systems
• Accurately process deposits, withdrawals, transfers, and loan payments
• Provide knowledgeable guidance on accounts, loans, and bank account services
• Identify member needs and recommend appropriate financial solutions
• Resolve inquiries and concerns with professionalism and discretion
• Maintain accurate records and ensure compliance with policies
Market Research Interviewer
Creative Consumer Research
08.2022 - 12.2023
• Conduct interviews with participants using structured questionnaires.
• Record responses accurately, ensuring data integrity and confidentiality.
• Explain the purpose of the research clearly to respondents and encourage participation.
• Follow research protocols, scripts, and ethical standards.
Team Lead
MOD Pizza
01.2019 - 08.2022
• Train, coach, and support team members to build skills and maintain high performance
• Assist with scheduling, labor management, and shift coverage as needed
• Manage cash handling and accurate register operations
• Support management in achieving sales, service, and operational goals
Skills
- Operating multiple banking systems and softwares
- Strong problem solving and conflict resolution abilities
- Compliance with financial regulations and computer proficiency
- Adaptability in a fast paced, service driven environment
- Confidentiality and integrity in handling sensitive information
Timeline
Customer Service Representative
Foundever Operating Corp.
12.2023 - Current
Market Research Interviewer
Creative Consumer Research
08.2022 - 12.2023
Team Lead
MOD Pizza
01.2019 - 08.2022