Nala Daniel
Macon,GA
Summary
Dedicated and results-driven professional with a proven track record of exceeding customer expectations and achieving sales targets. Possessing exceptional organizational skills, proficient at multitasking and managing time effectively to drive business success. Skilled in analyzing data, developing strategies, and providing innovative solutions to complex challenges. Eager to transition into recruiting coordinating, leveraging my strong customer-centric background to source top talent and contribute to the success of the team.
Overview
4
4
years of professional experience
Work History
Unit Training Manager
Georgia Air National Guard
06.2021 - Current
- Appointed as the 116th Unit training manager, developing, delivering, and evaluating education and training for 50+ members managing personnel, unit training, and administrative programs.
- Ensures in-house On-the Job training meets unit mission needs of all enlisted Air Force Specialty Codes.
- Provides AF Form 1256 to students, updates course completion in the Military Personnel Data System for all assigned units and maintains class rosters on file.
- Utilizes Military Personnel Data System to manage Career Development Course enrollments and extension, Training Status Codes, and update AF Training Course completion.
- Ensure all work centers have a master education training plan & assists work centers in developing a training plan to plan, manage, and execute training activities.
- Consults with upper-level management and higher-level supervision to determine new training protocols for shop and conducts research to determine the resources needed to accomplish required training.
- Develops agenda and presentations; initiates and responds to all inquiries, reports, or suspense’s.
Services Flight Chief Assistant
Georgia Air National Guard
01.2020 - Current
- Updated over 170 physical fitness assessments resulting in a 25% reduction in Services Flight workload.
- Reviewed and recommended changes to administrative procedures to streamline efficiency and ensured seamless operations for executive management issues and policies.
- Advised senior leaders on multiple topics, including pay administration, position management, staffing performance and awards, employment opportunities, and organizational development and training
- Analyzed organizational training needs to determine needs; planned, resourced, developed new ideas, and executed exercises; developed training assessments that met learning objectives.
- Assisted with the interview process by conducting phone screens, scheduling interviews, and contacting referrals
- Orchestrated executive communication by managing incoming and outgoing communications, including phone calls, mail, and emails. Prioritized tasks efficiently to schedule meetings and promptly respond to inquiries, ensuring seamless communication flow.
- Continuously sought opportunities to improve the usability and efficiency of Applicant Tracking Systems, contributing to a more refined and effective recruitment process.
Licensed Insurance Sales Agent
Progressive
11.2022 - 03.2024
- Managed a portfolio of 400+ clients and demonstrated excellent organizational skills in handling a large client base while providing personalized service
- Closed an average of 85 policies per month, demonstrating strong sales initiative and time management skills to prioritize client interactions.
- Generated $80,000 in new policy premiums in the first year by leveraging customer service and sales/client relations expertise to acquire a diverse portfolio of clients.
- Responded to inquiries and explained product features and service advantages to potential customers, showcasing strong attention to detail and organizational skills in presenting tailored solutions.
- Delivered comprehensive coaching presentations to newly onboarded insurance agents, fostering professional development and enhancing their understanding of job responsibilities, contributing to talent growth and retention within the organization.
- Analyzed customer needs and provided best options, upselling products and services while demonstrating the ability to learn new systems and technology tools.
Field Sales Agent
The Auto Club Group - AAA
04.2022 - 11.2022
- Analyzed customer needs and interests to recommend company products and services, ensuring satisfaction and addressing unique requirements.
- Developed trusting and loyal professional relationships with customers, expertly addressing concerns to reach mutually profitable solutions.
- Increased referrals by 30% through a client referral program, leveraging strong client relationships to generate new leads and expand the customer base via networking, marketing, cold-calling, and lead databases.
- Maintained an 80% client retention rate through regular communication and exceptional service, fostering high client satisfaction and facilitating policy renewals.
- Closed an average of 10-20 policies per month, generating over $15,000 in new policy premiums.
Customer Service Representative
GEICO, Government Employees Insurance
12.2019 - 02.2022
- Handled an average of 50-80 customer calls per day Demonstrating strong multitasking and achieved a 15% reduction in customer call wait times.
- Ensured all personal information such as social security numbers, drivers license numbers, incomes and credit ratings were safeguarded and kept confidential.
- Verified applicant information to determine eligibility for available programs and guided applicants through the process of starting a new policy.
- Consistently achieved a call quality score of 80% and maintained an 85% customer service satisfaction rating.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving consumer complaints.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT06.2026
High School Diploma -
Rutland High School
Macon, GA05.2018
Skills
- Scheduling and Recruitment Coordination
- Customer Relationship Management
- Adaptability and Learning Agility
- Time Management and Prioritization
- Sales and Client Relations
- Microsoft Word, Excel, Outlook, and PowerPoint
- Attention to Detail and Organization
- Administrative Support
- Unit Trainer and Course Instructor
Timeline
Licensed Insurance Sales Agent
Progressive
11.2022 - 03.2024
Field Sales Agent
The Auto Club Group - AAA
04.2022 - 11.2022
Unit Training Manager
Georgia Air National Guard
06.2021 - Current
Services Flight Chief Assistant
Georgia Air National Guard
01.2020 - Current
Customer Service Representative
GEICO, Government Employees Insurance
12.2019 - 02.2022
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
High School Diploma -
Rutland High School
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