Nala Majarocon
Sacramento,CA
Summary
Able to provide hospitality, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospital Volunteer
Mercy General Hospital
Sacramento , CA
01.2025 - Current
- Managed information desk, providing directions and hospital information to visitors.
- Greeted and directed patients and visitors to hospital departments to facilitate front-office procedures.
- Volunteered in the hospital gift shop, assisting customers and managing transactions.
- Provided emotional support and comfort to patients and families.
Shift Supervisor
KFC, Bird 181
Sacramento, CA
12.2022 - 09.2024
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Coordinated shift workers for inventory receiving, auditing, and restocking.
- Monitored staff performance to ensure quality standards were met.
- Utilized POS systems efficiently for order processing and inventory management.
- Managed inventory levels
- Maintained accurate records of daily transactions and deposits.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Delegated tasks to multiple employees while maintaining an efficient workplace.
- Performed opening and closing procedures, including counting cash drawers and preparing deposits.
- Handled customer complaints and concerns promptly
Education
Bachelor of Science - Nursing
Sacramento State
Sacramento, CA05-2027
High School Diploma -
Sheldon High School
Sacramento05-2024
Skills
- Clinical support
- Professional communication
- Organization
- Flexible schedule
- Service-oriented
- Customer service
- Positive attitude
- Foodservice standards
- Sanitation and cleanliness
- Cash handling proficiency
Accomplishments
- Biotechnology Academy of Completion
- Honor Roll
Certification
CA Food Handler License
References
References available upon request.
Timeline
Hospital Volunteer
Mercy General Hospital
01.2025 - Current
Shift Supervisor
KFC, Bird 181
12.2022 - 09.2024
Bachelor of Science - Nursing
Sacramento State
High School Diploma -
Sheldon High School
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