Nala McFarland
Colorado Springs,CO
Summary
Level-headed Certified Phlebotomy Technician dedicated to assisting nurses and physicians in carrying out treatments. Versatile and compassionate individual skillful in observing patient condition, assisting in carrying out tests and evaluations and taking patient pulse, temperature and blood pressure levels. Strong understanding of medical conditions, medications and terminologies. Committed to providing outstanding care and support. Willing to lead and understand to adapt in any environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Phlebotomist/CNA in Training/Dining Server
Vernon Woods Retirement Cmnty
05.2021 - 07.2022
- Worked alongside certified CNA's to check vitals and tend to patient need.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Provided informational resources to patients and families regarding treatments, guidelines and plans.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
Customer Service Manager
Shoe Show Mega Store
02.2019 - 05.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
High School Diploma -
Troup County High School
Lagrange, GA05.2014
Skills
- Interdisciplinary Team Collaboration
- Taking Vital Signs
- Direct Patient Care
- Supporting Daily Living Needs
- Quality Patient Care
- Blood Sample Collection
Certification
- PT - Phlebotomy Technician
Timeline
Certified Phlebotomist/CNA in Training/Dining Server
Vernon Woods Retirement Cmnty
05.2021 - 07.2022
Customer Service Manager
Shoe Show Mega Store
02.2019 - 05.2021
High School Diploma -
Troup County High School
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