Nala Schrodel
Drexel Hill,PA
Overview
1
1
year of professional experience
Work History
Desk Assistant Supervisor
University of Dayton, Housing and Residence Life
Dayton, OH
08.2024 - Current
- Collaborate with the Desk Operations Manager to ensure supervision of all Desk Assistants
- Lead monthly staff meetings with Desk Assistant staff
- Maintain Desk Assistant work schedule on scheduling platform
- Communicate changes in processes and overall desk updates to staff
- Serve as the initial line of response for staff policy violations and behavioral issues
- Assist with the implementation of ongoing training and development in the areas of customer service, desk procedures, and other training needs that arise for staff throughout the employment period
Pretrial Services Intern
U.S. District Court, Southern District of Ohio
Dayton, Ohio
05.2024 - 11.2024
- Perform receptionist duties by greeting visitors/defendants in person and/or on the telephone directing them to the appropriate staff member
- Assist with completing reports and correspondence for the courts and other stakeholders
- Assist Officers with administrative duties such as scanning, shredding, copying, filing, record-keeping efforts, adding chronological entries, etc.
- Attended court hearings and observed legal proceedings, gaining insights into the judicial process and the role of pretrial services within the criminal justice system
- Developed strong communication skills by interacting with defendants, attorneys, and court personnel, ensuring a professional and empathetic approach in all interactions
Desk Assistant
University of Dayton, Housing and Residence Life
Dayton, Ohio
12.2023 - 05.2024
- Greet and assist guests and residents with a welcoming and inclusive demeanor
- Monitoring incoming traffic to the residential wings of the residence hall and lobby area traffic
- Appropriately log all desk activities in the desk log
- Support key management and security through appropriate processes related to filing, temporary key distribution, lock changes, and room changes
Education
Bachelor of Arts - Major: Criminal Justice, Minor: Economics
University of Dayton
Dayton, OH05-2026
Skills
- Adaptability and Flexibility
- Understanding of Legal Processes
- Collaboration
- Conflict Resolution
Affiliations
- RHA Area Council | Finance Chair, University of Dayton, Oct 2023-May 2024
- Recognition of Leadership | Desk Assistant Supervisor University of Dayton, Aug 2024
Timeline
Desk Assistant Supervisor
University of Dayton, Housing and Residence Life
08.2024 - Current
Pretrial Services Intern
U.S. District Court, Southern District of Ohio
05.2024 - 11.2024
Desk Assistant
University of Dayton, Housing and Residence Life
12.2023 - 05.2024
Bachelor of Arts - Major: Criminal Justice, Minor: Economics
University of Dayton
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