Nalani Baadsgaard

· Lead catcher for all online inside sales leads for over 30 hotels including Marriott, Hyatt, Hilton, and IHG brands

· Onboard new Director of Sales and Sales Managers including training of CVENT and specific brand sales systems

· Improved response time for CVENT, Marriott One Source, Hyatt Envision, Hilton Delphi, Meeting broker and Convention Bureau lead to be brand capture rate leader

· Became industry leader in response time for all CVENT hotels which in turn captured more business

· Exceeded sales goals for hotels by cross selling and proactively soliciting other hotels in our portfolio for additional business

· Detailed all account information in CRM to ensure accurate deadlines were met as well as prospected for future business

· Exceeded sales goals for all hotels

· Managed a team of 20+ employees

· Took the hotel from a failing Quality Assurance Audit to the highest score the hotel had received in a six-month period

· Eliminated over 75% of the hotels accounts receivable debts by actively pursuing collecting from accounts

· Increased guest satisfaction scores online and through brand to increase rating on TripAdvisor

· Oversaw breakfast area renovation and new breakfast implementation to be in compliance with Hilton standards

· Established strong relationships with local accounts to increase sales

· Skilled negotiating in all agreements and able to secure attrition in over 70% of all groups booked

· Lead catcher for all citywide, CVENT, Marriott One Source and Hyatt Envision leads

· Built a strong relationship with the CVB and secured a position parallel to the full service hotels in becoming preferred hotels for all citywide conventions

· Negotiated and secured over 8 million dollars in hotel contracts during the 2018 year

· Increased lead capture rate by 50% within 6 months of taking position

· Exceeded sales goal by 200% first year in position and continued to exceed sales goal year over year

· Established strong relationships with National Account Managers from the Marriott and Hyatt brands and therefore received preferential bidding among the competitive set

· Manage a team of 16 account managers and 2500 accounts in northern California

· Ensure account managers keep weekly contact with all customers to drive the accounts through the intricate 12 step process of solar within the service level agreement timeframe

· Drive communication and relationship building between account managers, local office, sales reps, install crews and several corporate departments to ensure highest level of communication and success for each customer account

· Helped facilitate a department reorganization including hiring 120 account managers and assigning customer accounts by geographical area

· Managed team of 35+ employees including 4 department supervisors

· Process bi-monthly payroll for entire staff of two hotels including paid time off requests, new hire paperwork and restaurant tips reports

· Managed the accounts receivables for 2 hotels including all invoicing and posting of payments

· Resolved all guest issues that were escalated to a manager level

· Owned all issues relating to Marriott Elite Members including as well as handling personal reservations for the Marriott family when visiting the hotels

· Responsible for daily cash deposits as well as all account receivable for the hotel