Nalani Barrios
Salt Lake City
Summary
Service professional with expertise in customer engagement and satisfaction. Proven track record in collaborating with teams to enhance service delivery during high-demand periods. Results-oriented sales representative skilled in aligning sales strategies with marketing efforts. Committed to fostering customer loyalty through effective communication and follow-up, while maintaining operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Crew Member
Nancy Diaz
Taylorsville
05.2025 - Current
- Delivered excellent customer service by addressing inquiries promptly and effectively.
- Maintained cleanliness and organization of dining areas and workstations to enhance guest experience.
- Collaborated with team members to ensure efficient service delivery during peak hours.
- Operated point-of-sale system for accurate order processing and payment transactions.
- Restocked supplies proactively to support uninterrupted service throughout shifts.
- Engaged with customers to create a welcoming atmosphere, fostering repeat business.
- Greeted and served guests with warmth and efficiency, contributing to customer loyalty.
- Completed opening, closing, and shift change tasks in accordance with company guidelines.
Outside Sales Representative
Graham Fortsch
Denver
04.2026 - 05.2026
- Aligned sales strategies with promotional campaigns through collaboration with marketing team.
- Followed up with customers post-sale to ensure satisfaction and address issues.
- Demonstrated products to potential customers, answering questions to secure sales.
- Operated register, managing cash and processing credit card transactions.
- Greeted and assisted customers, enhancing overall shopping experiences.
Concessions Worker Volunteer
University of Utah
Salt Lake City
05.2024 - 04.2025
- Operated concession stands at university events and sporting activities, providing timely service to attendees.
- Managed cash register, ensuring accurate and efficient transaction processing.
- Addressed patron inquiries on menu items, pricing, and food allergy risks, ensuring customer satisfaction and safety.
- Assisted with inventory management by restocking supplies.
- Maintained professional appearance by adhering to hygiene standards and jewelry policy, promoting a positive image for the concession stand.
Education
Bachelor of Science - Biology
University of Utah
Salt Lake City, UT05-2029
High School Diploma -
Granger High School
West Valley City, UT05-2025
Skills
- Customer service
- Point of sale operations
- Store procedures management
- Scheduling and organization
- Basic mathematics
- Fluent in Spanish and Tagalog
- Advanced ASL proficiency
- Training and coaching
- Stress management
- Sales strategy development
Certification
- pilots certification
Timeline
Outside Sales Representative
Graham Fortsch
04.2026 - 05.2026
Service Crew Member
Nancy Diaz
05.2025 - Current
Concessions Worker Volunteer
University of Utah
05.2024 - 04.2025
Bachelor of Science - Biology
University of Utah
High School Diploma -
Granger High School