Summary
Overview
Work History
Education
Skills
Timeline
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Nalani Bradford

Charlotte,NC

Summary

"Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results." -Heather Head of Charlotte, NC

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

7
7
years of professional experience

Work History

Coach

TTEC
Concord, NC
04.2023 - Current
  • Provided guidance to participants in order to help them develop their skills and achieve desired goals.
  • Mentored and encouraged agents to develop strong work ethic by being successful agent and meeting compliance and technical operational goals.
  • Played the dual role of agent/coach before promotion to bridge the gap in metrics, assist in the company ensuring the projects happiness.
  • Step in where other positions were lacking, such as team leader and trainer.
  • Built strong relationships with agents to seek first to understand, one of the company's leadership motos, which increases the likeliness of competency and the overall success of agents.
  • Audited agents performance and coached them in areas where they were out of adherence.

Life Insurance Agent

American Income Life Insurance Company
Middletown, CT
05.2023 - 04.2024
  • Provided ongoing support and advice to clients regarding policy adjustments and updates.
  • Reviewed existing contracts to make sure they are compliant with state regulations.
  • Achieved sales targets through effective client presentations and follow-up.
  • Contacted leads daily and secured virtual appointments revising their policy based off needs based analysis.
  • Built rapport and strong relationships with clients before selling them their product, stressed the importance of covering them and their loved ones,

Customer Service Representative

TTEC
Concord, NC
12.2021 - 09.2023
  • Answered customer inquiries via phone, email, and chat.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Resolved customer complaints promptly and efficiently through deescalation skills
  • Met metrics monthly.
  • Satisfied customers and provided solutions whilst meeting company needs and regulatory expectations.

Retail Executive Train

Sears
Concord, NC
03.2018 - 05.2021
  • Developed and implemented marketing strategies to increase sales in all retail stores.
  • Ensured compliance with safety regulations within each retail establishment.
  • Managed the budget of each store including costs associated with advertising, promotions, personnel, and inventory.
  • Monitored product margins and managed product resales.

Education

West Charlotte High School
Charlotte

High School Diploma -

Providence High School
Charlotte, NC

Some College (No Degree) -

Grand Canyon University
Phoenix, AZ

Skills

  • Social perceptiveness
  • Multitasking
  • Communication
  • Supervision and leadership
  • Customer service
  • Dependable and responsible
  • Problem resolution
  • Attention to detail
  • Organization
  • Empathetic
  • Basic math
  • Critical thinking
  • Fast learner
  • Competitive

Timeline

Life Insurance Agent

American Income Life Insurance Company
05.2023 - 04.2024

Coach

TTEC
04.2023 - Current

Customer Service Representative

TTEC
12.2021 - 09.2023

Retail Executive Train

Sears
03.2018 - 05.2021

West Charlotte High School

High School Diploma -

Providence High School

Some College (No Degree) -

Grand Canyon University

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Nalani Bradford