Nalani Hasoso
Wailuku,USA
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician Trainee
Walgreens Pharmacy
12.2024 - 04.2025
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
Administrative Assistant
Lokahi Pacific
10.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, and preparing crucial documents.
Assistant Office Manager
Dr. Andrew Rummel, OD
04.2023 - 10.2023
- Enhanced communication between patients and optometrists by promptly relaying messages and appointment updates, resulting in a smoother workflow.
- Improved office organization by maintaining accurate digital and physical records of patient files, ensuring easy access for staff members.
- Expedited prescription orders processing timeframes by coordinating with optometrists and optical labs, ensuring a quick turnaround time for patients.
- Maintained a clean and welcoming reception area that contributed to positive patient experiences, fostering loyalty among clients.
- Reduced billing errors by diligently verifying insurance coverage information and recording accurate charges for services provided.
- Consistently prioritized workload based on urgency while juggling multiple tasks simultaneously under tight deadlines, enhancing overall productivity within the office space.
Private HomeCare
Private
01.2021 - 01.2024
- Enhanced client comfort by providing compassionate and attentive care in a private home setting.
- Provided essential personal care services such as bathing, grooming, dressing, toileting assistance, ensuring dignity and respect at all times.
- Prepared nutritious meals according to individual dietary requirements while considering preferences for taste and presentation.
- Conducted regular assessments on clients'' well-being through structured evaluations ensuring that any concerning observations were promptly reported.
- Administered medications as prescribed, maintaining accurate records to ensure proper dosage and timely administration.
- Managed household tasks efficiently such as laundry, light housekeeping duties relating to the client''s immediate environment without compromising quality of care provided to the client.
Administrative Assistant
Altres Staffing Agency
03.2021 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Gammie HomeCare
05.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Instructional Paraprofessional
BAYADA
10.2019 - 07.2020
- Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
- Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
- Implemented behavior management strategies to maintain a positive and focused classroom environment.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Participated in professional development opportunities to stay current on best practices in education and enhance instructional techniques.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Served as a positive role model for students, demonstrating professionalism and dedication to their education at all times.
- Collaborated with teachers to create engaging lesson plans, resulting in improved student understanding of complex topics.
Optician Technician
Maui Optometry
03.2019 - 10.2019
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences..
- Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Office Assistant III
Department of Fire and Wildlife (DOFAW - DLNR)
09.2018 - 03.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Issued hunting license and took appointments for hunting times in DLNR lands on the weekends.
- Assisted with managing the wide extensive fleet of vehicles in the DLNR department.
- Issued permits for hunting, gathering plants, christmas trees, and medicinal plants.
- Managed the intake of hundreds of applicants for the Axis annual hunt on Lana'i. Collected all payments and processed each application individually.
- Provided customer service and answered all questions, complaints and emergency calls regarding the many forestry and wildlife in our departments care.
Tour Receptionist
Marriott Vacations Worldwide
05.2017 - 09.2018
- Managed administrative tasks such as filing paperwork and updating databases to keep tour operations organized and efficient.
- Collaborated with fellow team members to create a welcoming environment for all tour participants.
- Maintained a clean and organized reception area, creating a welcoming atmosphere for guests as they arrived for their tours.
- Streamlined communication between tour guides and guests, ensuring a smooth flow of information throughout the day.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
Resevations
Ka'anapali Beach Hotel
04.2017 - 12.2017
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
Education
High School Diploma -
HI National Guard YCP
Waipahu, HINo Degree - Business Technology
UH Maui
Kahului, HINurse Aide Certificate - Nursing Education
UH Maui
Kahului, HISkills
- Inventory organization
- Problem-solving skills
- Effective communication skills
- Pharmacy software proficiency
- Medication dispensing
- Dosage form preparation
- HIPAA
- Insurance billing
- File management
- Insurance verification
- Pharmacy and customer records management
- Point of sale systems proficiency
Timeline
Pharmacy Technician Trainee
Walgreens Pharmacy
12.2024 - 04.2025
Administrative Assistant
Lokahi Pacific
10.2023 - 02.2024
Assistant Office Manager
Dr. Andrew Rummel, OD
04.2023 - 10.2023
Administrative Assistant
Altres Staffing Agency
03.2021 - 01.2023
Private HomeCare
Private
01.2021 - 01.2024
Customer Service Representative
Gammie HomeCare
05.2020 - 03.2021
Instructional Paraprofessional
BAYADA
10.2019 - 07.2020
Optician Technician
Maui Optometry
03.2019 - 10.2019
Office Assistant III
Department of Fire and Wildlife (DOFAW - DLNR)
09.2018 - 03.2019
Tour Receptionist
Marriott Vacations Worldwide
05.2017 - 09.2018
Resevations
Ka'anapali Beach Hotel
04.2017 - 12.2017
High School Diploma -
HI National Guard YCP
No Degree - Business Technology
UH Maui
Nurse Aide Certificate - Nursing Education
UH Maui
Similar Profiles
Shani PoundsShani Pounds
Senior Certified Pharmacy Technician at Walgreens Pharmacy/ Walgreens Specialty PharmacySenior Certified Pharmacy Technician at Walgreens Pharmacy/ Walgreens Specialty Pharmacy
Jovanna BauloJovanna Baulo
Pharmacy Technician at Walgreens PharmacyPharmacy Technician at Walgreens Pharmacy
Lauren Nicole El DahdahLauren Nicole El Dahdah
Regional MTM Lead, Region 24 at Walgreens PharmacyRegional MTM Lead, Region 24 at Walgreens Pharmacy
SHANE SORIANOSHANE SORIANO
Food and Beverage Assistant Manager at Ka’anapali Beach Club - Hilton Grand VacationsFood and Beverage Assistant Manager at Ka’anapali Beach Club - Hilton Grand Vacations
Erica C. DelacruzErica C. Delacruz
Per Diem/ On call Certified Surgical Technician II at Maui Memorial Medical CenterPer Diem/ On call Certified Surgical Technician II at Maui Memorial Medical Center