Nalani Inyavong

• Build trust and rapport with clients, ensuring a safe environment
• Conduct outreach and assessments to identify client needs and barriers
• Assist clients with enrollment in public benefits programs (Medi-Cal, Cal Fresh, CalWORKs)
• Support clinical staff and manage client inquiries professionally
• Maintain accurate records and documentation using CRM software
• Coordinate client appointments and follow up to ensure satisfaction

• Conducted intake and enrollment for youth programs
• Facilitated access to services through community partnerships
• Developed job search tools for youth, including resumes and cover letters
• Managed scheduling and conducted youth-focused workshops

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Answered high volume of phone calls and email inquiries.

Executive Assistant - Artistic Veneers (10/2018 - 12/2018)

• Manage and maintain executives’ schedules
• Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software
• Answer phone calls and direct calls to appropriate parties or take messages
• Open, sort, and distribute incoming correspondence, including faxes and emails
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
• File and retrieve corporate documents, records, and reports
• Process payroll information

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Maintain and complete accurate data entry within established timelines
• Provide effective phone coverage utilizing a multi-line phone system efficiently
• Maintain an effective filing system
• Operate office equipment, such as fax machines and copiers, and arrange for repairs when equipment malfunctions
• Assist with administrative functions of intakes, completing paperwork, and assisting with client files
• Create and edit fillable PDF forms using Adobe Acrobat
• Train new interns on proper telephone etiquette and basic computer skills
• Prepare conference room for upcoming meetings and lunch-ins
• Greet persons entering the establishment, determine the nature and purpose of the visit and direct or escort them to specific destinations
• Schedule appointments and maintain and update appointment calendars