Nalani Nance
Philadelphia,PA
Summary
I am a dynamic Patient Care Technician and Administrative Specialist with experience in both healthcare and front-desk operations. My background includes monitoring vital signs, observing patients, and providing compassionate support that enhances the overall care experience. I am equally skilled in managing busy reception areas, coordinating schedules, and delivering exceptional customer service. Known for my strong teamwork, adaptability, and leadership, I thrive in fast-paced environments while staying committed to patient safety, HIPAA compliance, and operational excellence. I bring a positive attitude, strong communication skills, and a dedication to continuous learning and professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Mainline Health- Paoli Memorial Hospital
02.2025 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience and Provided high-quality personal care to patients by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Reduced stress for patients and families through effective communication and empathetic support.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
Front Desk Receptionist
The Polish Nail Lounge and Co.
12.2022 - 10.2024
- Greeted visitors warmly, establishing positive first impressions for organization.
- Managed high-volume phone calls, directing inquiries to appropriate personnel efficiently.
- Scheduled and confirmed appointments accurately using reservation software, minimizing conflicts.
- Maintained organized front office area to foster professional environment for guests and staff.
- Resolved customer issues promptly, escalating concerns to supervisor when necessary.
- Handled sensitive customer information confidentially, adhering to privacy guidelines.
- Enhanced guest experience by expediting check-in and check-out procedures for efficiency.
- Collaborated with team members to improve customer service practices during meetings.
Assistant Manager
McDonald's
01.2020 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Education
Nursing
Community College of Philadelphia
Philadelphia, PAUpper Darby High School
Upper Darby, PA06.2024
Skills
- Customer service excellence
- Attention to detail
- Time management
- Active listening
- Cash handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff training
- Vital signs monitoring
- Patient observation
- Basic life support
- Phlebotomy techniques
- Adaptability
- Data collection
- Emotional support
- Wound care management
- Team collaboration
- HIPAA compliance
- Medical terminology proficiency
- Family communication skills
Certification
BLS
Languages
Korean
Native or Bilingual
Timeline
Patient Care Technician
Mainline Health- Paoli Memorial Hospital
02.2025 - Current
Front Desk Receptionist
The Polish Nail Lounge and Co.
12.2022 - 10.2024
Assistant Manager
McDonald's
01.2020 - 12.2021
Nursing
Community College of Philadelphia
Upper Darby High School
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