Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern
Nalani "Nani" Beaulieu

Nalani "Nani" Beaulieu

New Orleans,LA

Summary

I am a dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Next to that I am a kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Lastly I can be a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Babysitter

Private Practice
New Orleans , Louisiana
03.2018 - Current
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Assisted with light housekeeping duties as well as running errands.
  • Played games, worked on puzzles, and read books to young children.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Sidekick Call Center

LCMC Childrens Hospital
06.2023 - 08.2023
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

Sales Associate

Journeys Shoes
10.2022 - 01.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Wrapped, boxed and weighed bakery department products.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

New Harmony High School
New Orleans, LA
05.2024

Skills

  • Salesforce CRM
  • Complaint resolution
  • Policies and Procedures Adherence
  • Planning physical activities
  • Relationship Building
  • Creative Thinking
  • Diaper changing proficiency
  • Infant care experience
  • Behavior monitoring
  • Promoting Good Behavior
  • Boundary Setting
  • Educational Activities
  • Discipline Programs
  • Routine management
  • Playing puzzles and games
  • Age-Appropriate Recreational Activities
  • Child Safety
  • Age-Appropriate Activities
  • Housekeeping
  • Educational Support
  • Toddler care experience
  • Parent Interaction
  • Reliability and punctuality
  • Adaptability and Resilience
  • Housekeeping and Cleaning
  • Cooking
  • Teaching Empathy
  • Homework Assistance
  • Bathing and dressing
  • Sales Development
  • Merchandising and Display
  • Client Service
  • Sales trends
  • Payment Processing
  • Professional Demeanor
  • Fraud Detection
  • Customer Service
  • Customer Assistance
  • Product and Service Sales
  • Customer Needs Assessment

Languages

Spanish
Limited Working
Korean
Elementary
sign language
Professional Working
English
Native or Bilingual

Timeline

Sidekick Call Center

LCMC Childrens Hospital
06.2023 - 08.2023

Sales Associate

Journeys Shoes
10.2022 - 01.2023

Babysitter

Private Practice
03.2018 - Current

High School Diploma -

New Harmony High School

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Nalani "Nani" Beaulieu