Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Na'Lasia Roberson

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Video Editor

Freelacer
04.2023 - Current
  • Delivered edits on time for reviews and final delivery.
  • Organized and worked with raw footage from multiple cameras and sources.
  • Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
  • Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
  • Maintained organized digital archives of raw footage, final edits, and other assets for easy access and retrieval.
  • Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
  • Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
  • Increased viewer engagement through skillful use of pacing, rhythm, and transitions in video edits.
  • Managed approximately 7 projects a week simultaneously, meeting strict deadlines while maintaining high-quality results.
  • Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences.
  • Created and reformatted content across various social media and digital platforms.
  • Refined final products with constructive feedback on rough cuts.
  • Understood director's artistic vision and maintained alignment with vision throughout editing process.
  • Adapted quickly to changes in project scope or direction by revising edit decisions based on updated creative briefs or client feedback.
  • Reduced project completion time by implementing efficient workflows and prioritizing tasks effectively.
  • Increased viewer retention rates by incorporating dynamic editing styles and innovative visual effects.
  • Managed multiple video projects simultaneously, maintaining high-quality output under tight deadlines.

Receptionist

Simply Reiki Houston
07.2023 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.

Social Media Manager

Soul Cozy Coaching & Social Media Management
04.2023 - 07.2024
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Improved online community sentiment by implementing proactive customer service approach on social media.
  • Delivered edits on time for reviews and final delivery.

Office Manager

Texas Metal House
10.2021 - 08.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow of over 50 employees.
  • Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
  • Enhanced yard efficiency by implementing streamlined processes for inventory management and organization.
  • Developed strong relationships with customers, leading to increased repeat business and customer satisfaction.
  • Established clear lines of communication between the yard and office staff, fostering a collaborative work environment.
  • Maintained an organized system for tracking inventory levels, tools, equipment, and vehicles used throughout daily operations.
  • Collaborated with other managers on company-wide initiatives aimed at enhancing operational excellence across all locations.
  • Leveraged industry trends to identify potential areas of improvement in the recycling process.
  • Boosted employee morale through effective communication, feedback, and recognition initiatives.
  • Developed training programs for new hires to improve overall team performance.
  • Monitored market conditions and adjusted pricing strategies accordingly, maximizing revenue generation from recyclable materials.
  • Increased recycling output by optimizing scheduling and resource allocation.

Secretary/Receptionist

Texas Metal House
06.2021 - 10.2021
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Enhanced visibility of office policies by creating and distributing employee handbook.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.

Supervisor/Manager

Pappas Restaurants
04.2018 - 05.2021
  • Recruit, select, train, motivate and coached my department’s team
  • Exhibited outstanding management skills in always providing the best guest experience, maintaining a high-energy environment and nurturing community and industry relations
  • Control purchases and inventory by reviewing weekly results
  • Maintained outstanding operations by adhering to standard operating procedures; cleanliness, productivity, quality, and guest-service standards; determining and implementing system improvements
  • Met restaurant and bar sales and cost objectives by selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplining staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
  • Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Server/Bartender

Dot Coffee Shop
08.2017 - 04.2018
  • Verify identification and age requirements of customers
  • Mix traditional and creative cocktails
  • Process payment from customers
  • Make suggestions based on customer tastes and preferences
  • Record and balance cash receipts and prepare cash deposits
  • Open and maintain tabs throughout their shift
  • Build a rapport with regular customers to create a positive atmosphere.

Teacher's Aide

Galena Park Independent School District
10.2016 - 08.2017
  • Implementing the Teacher’s lesson plans and maintaining daily classroom schedules
  • Supporting each child’s social, emotional and intellectual growth and development
  • Ensuring the wellbeing and safety of children at all times
  • Using a variety of instructional and assessment strategies, as directed by the Teacher, to meet individual student needs
  • Assisting students with assignments or difficult concepts
  • Maintaining communication with parents, staff and faculty regarding the progress of students.

Customer Service Specialist

JC Penney
10.2016 - 08.2017
  • Greets and assists customers while providing excellent customer service
  • Partners where needed for additional support
  • Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs
  • Completes checkout processes including returns and re-ticketing
  • Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment
  • Proactively calls for assistance when additional help is needed in checkout
  • Utilizes Point of Sale on Mobile Warrior device to support line management.

Education

Associates of Arts - Business

San Jacinto College
Houston, TX
05.2019

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Customer Relations
  • Team Building and Leadership
  • Complaint resolution
  • Photo and Video Editing
  • Teamwork and Collaboration
  • Content Creation

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Receptionist

Simply Reiki Houston
07.2023 - 08.2024

Video Editor

Freelacer
04.2023 - Current

Social Media Manager

Soul Cozy Coaching & Social Media Management
04.2023 - 07.2024

Office Manager

Texas Metal House
10.2021 - 08.2022

Secretary/Receptionist

Texas Metal House
06.2021 - 10.2021

Supervisor/Manager

Pappas Restaurants
04.2018 - 05.2021

Server/Bartender

Dot Coffee Shop
08.2017 - 04.2018

Teacher's Aide

Galena Park Independent School District
10.2016 - 08.2017

Customer Service Specialist

JC Penney
10.2016 - 08.2017

Associates of Arts - Business

San Jacinto College

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Na'Lasia Roberson