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Customer-focused professional with 5+ years of experience in B2B SaaS environments, specializing in customer onboarding, technical support, and lifecycle management. Proven track record of achieving high CSAT scores, consistently meeting SLA targets, and resolving complex customer issues through a customer-first approach. Skilled in collaborating cross-functionally with product, sales, and operations teams to improve workflows, enhance user experience, and drive customer retention. Proficient in tools such as Salesforce, Freshdesk, and HubSpot to streamline support operations, optimize processes, and deliver data-driven insights.

Seeking a career with a growing company Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.

Enthusiastic and diligent customer service professional with a proven track record of delivering excellent customer satisfaction. Skilled in fostering cordial and professional relationships with colleagues, customers, and supervisors. Demonstrates the ability to work effectively both independently and as part of a team. Authorized to work in the US for any employer. Collaborative leader dedicated to partnering with coworkers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.

Experienced customer service representative with a strong dedication to providing exceptional support. Over the past 20 years, honed skills in call center management, sales management, and administrative tasks. Proficient in utilizing Google Suite, Salesforce, and Microsoft Office to streamline operations and enhance customer satisfaction. Currently pursuing a Bachelor of Science in Business Management to further expand expertise and contribute to the success of organizations.

Nalayah Pappas

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Customer Support Specialist

Customer Support Representative

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Bachelor of Applied Science - Technology Management, Concentration in Data Analytics and AI

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Customer Support Specialist

Customer Support Representative

Team Lead/Cashier

Bachelor of Applied Science - Technology Management, Concentration in Data Analytics and AI

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