Nalberth Fernandez
Miami,FL
Summary
Dynamic professional with extensive experience as a Ramp Agent at American Airlines, excelling in crew assistance and aviation regulations. Proven ability to enhance operational efficiency through effective decision-making and leadership. Skilled in weight/balance loading and materials handling, ensuring safety and compliance in fast-paced environments. Committed to delivering exceptional service and support.
Overview
5
5
years of professional experience
Work History
Ramp Agent
American Airlines
09.2024 - Current
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8 daily flights.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Stocked aircraft cabins with necessary equipment and supplies.
Operations Agent
Ultra Aviation, Miami International Airport
01.2022 - 09.2024
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
Plumber’s Assistant
Southside Plumbing & Drain
06.2023 - 06.2024
- Assisted a licensed plumber on residential and light commercial jobs, helping with everything from leak detection to fixture installations.
- Helped run new pipes, replace old ones, and troubleshoot common issues like low water pressure, clogged drains, and faulty valves.
- Handled daily setup and cleanup, organized tools, and made sure materials were prepped and ready for each job.
- Used basic tools like pipe cutters, wrenches, and plungers, and followed safety practices to avoid accidents or damage.
- Rode along to different job sites across Miami, learning how to work efficiently in tight spaces and communicate with clients.
- Built up real-world experience working with water lines, sewer systems, and bathroom and kitchen fixtures.
Sales Associate
Glamorous Puppies
10.2020 - 12.2021
- Sold purebred and designer breed puppies directly to customers through in-person and online channels.
- Educated potential buyers on each breed’s temperament, health needs, grooming, and care requirements to ensure a good fit.
- Answered phone calls, texts, and DMs from interested buyers; followed up with leads and closed sales with strong customer service.
- Scheduled appointments, met with clients, and helped match them with puppies based on lifestyle and preferences.
- Maintained accurate records of vaccinations, microchips, and health certificates for each puppy sold.
- Created listings, took photos and videos, and posted regularly on platforms like Craigslist, Facebook Marketplace, and Instagram to generate interest and drive traffic.
- Handled payments, deposits, and contracts while building trust and long-term relationships with customers.
Education
Coral Gables Senior High
Miami, FLSkills
- Crew assistance
- Aviation regulations
- Weight/balance loading
- Security processes
- Piping installation
- Materials handling
- Power tool use
- Pipe replacement
- Excellent communication
- Decision-making
- Leadership
Timeline
Ramp Agent
American Airlines
09.2024 - Current
Plumber’s Assistant
Southside Plumbing & Drain
06.2023 - 06.2024
Operations Agent
Ultra Aviation, Miami International Airport
01.2022 - 09.2024
Sales Associate
Glamorous Puppies
10.2020 - 12.2021
Coral Gables Senior High
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