NALDREY SIERRA
Port Saint Lucie
Summary
Results-oriented annotator with expertise in data analysis and process improvement. Demonstrated ability to enhance team performance and achieve project objectives through effective collaboration and leadership.
Overview
3
3
years of professional experience
Work History
ANNOTATOR
OMNI TAX HELP
Vero Beach
10.2022 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed daily operations and ensured team collaboration.
- Developed training programs to enhance employee skills.
- Coordinated communication between departments for smoother workflows.
- Implemented process improvements to increase efficiency.
- Resolved conflicts and facilitated team discussions effectively.
- Cultivated a positive work environment through strong leadership skills.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
Education
PTCB License - Pharmacy
Florida Board of Pharmacy
Florida, U.S.08-2012
High School Diploma -
Dra. Maria Cadilla
Puerto Rico06-1998
Skills
- Data analysis
- Process improvement
- Customer service
- Research techniques
- Training program development
- Project coordination
- Team collaboration
- Conflict resolution
- Problem solving
- Remote office availability
- Team management
- Multitasking
- Teamwork and collaboration
Languages
English
Professional
Spanish
Professional
Timeline
ANNOTATOR
OMNI TAX HELP
10.2022 - 05.2025
PTCB License - Pharmacy
Florida Board of Pharmacy
High School Diploma -
Dra. Maria Cadilla
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