Nalealani Rufo
Puyallup,WA
Summary
A dynamic mechanical engineering graduate with a Bachelor's degree from an ABET-accredited university, offering a unique blend of solid engineering fundamentals and over 14 years of hands-on customer service experience in the restaurant industry. Demonstrated leadership and team management skills in fast-paced environments, excelling in both front and back of house operations. Possesses a strong foundation in mechanical engineering principles, with coursework focused on thermodynamics, fluid mechanics, mechanical design, and heat transfer. Proficient in CAD software with a keen problem-solving aptitude. Thrives on leveraging technical expertise and a customer-centric approach to drive innovation and exceed expectations in engineering projects within a collaborative team setting.
Overview
10
10
years of professional experience
Work History
Front of House Manager
Mama Stortini's Restaurant & Bar
Puyallup , WA
2021.05 - Current
- Assisted with training new staff members on proper customer service techniques.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Resolved customer complaints in a professional manner.
- Coached staff on strategies to enhance performance and improve customer relations.
Bartender/Bookkeeper
Merriman's Restaurant
Honolulu , HI
2019.06 - 2021.05
- Prepared financial statements, including balance sheets, income statements, and statements of cash flows.
- Processed accounts payable and receivable transactions.
- Managed payroll processing for staff members.
- Generated invoices for clients and tracked payments received from customers.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Manager
Nico's Pier 38
Honolulu , HI
2018.01 - 2020.03
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
Bartender/Server
Kincaid's Restaurant
Honolulu , HI
2014.04 - 2019.01
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
Education
Bachelor of Science - Mechanical Engineering Technology
ECPI University
Virginia Beach, VA2024-01
Skills
- AutoDesk Inventor
- FEA and failure analysis
- Prototype Development
- MathWorks MATLAB
- Written and verbal communication skills
- Microsoft Excel
- Computer-Aided Design
- AutoCAD
- Heat transfer
- Design for Manufacturing (DFM)
- Water and steam systems
- 3D design and simulation software
- Manufacturing Processes
- Pump and piping systems
- Fluid Mechanics
- Troubleshooting methods
- CAD/CAM software
Timeline
Front of House Manager
Mama Stortini's Restaurant & Bar
2021.05 - Current
Bartender/Bookkeeper
Merriman's Restaurant
2019.06 - 2021.05
Manager
Nico's Pier 38
2018.01 - 2020.03
Bartender/Server
Kincaid's Restaurant
2014.04 - 2019.01
Bachelor of Science - Mechanical Engineering Technology
ECPI University
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