Naleena Dassaro
Valdosta
Summary
My name is Naleena Dassaro, and I am a dedicated customer service representative based in Valdosta, Georgia, seeking new opportunities in the customer service field. With a passion for helping others and a commitment to bringing positivity to every interaction, I have developed strong customer service and multitasking skills in fast-paced environments. I excel in managing multiple responsibilities while maintaining a professional demeanor, and I am eager to leverage my effective communication and team collaboration skills to contribute to a dynamic team.
Overview
2
2
years of professional experience
Work History
Server
Cracker Barrel Old County Store
05.2023 - 08.2023
- Delivered outstanding service to customers while operating POS systems, maintaining cleanliness and supply stock, and resolving customer complaints professionally and efficiently.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Online Grocery Associate
Walmart
08.2022 - 05.2023
- Recognized as a top performer in providing personalized shopping services and customer support, I managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Streamlined the process from shelf to customer while resolving customer inquiries and conflicts with a strong focus on customer satisfaction, service delivery, and brand loyalty.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up, tracked substitutions, and informed customers of changes.
- Strong communication and multitasking skills fostered team collaboration, increased morale, and enhanced overall efficiency in a fast- paced environment.
Server and Bartender
Rio Grande Mexican Restaurant
02.2022 - 08.2022
- Delivered exceptional customer service to ensure guest satisfaction while overseeing daily restaurant functions.
- Accurately processed orders with POS systems, made drinks to order, and maintained a clean and inviting front of house to enhance dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Implemented effective marketing and sales strategies to attract customers to the new business and collaborated with kitchen staff and owners to achieve seamless service delivery despite a fast-paced and demanding environment.
Brand Ambassador
American Eagle Outfitters, Inc
11.2021 - 02.2022
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Education
No Degree - Social Work
Pellissippi State Community College
Knoxville, TNHigh School Diploma -
Carter High School
Strawberry Plains, TN06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Customer Relationship Management
- Team collaboration
- Sales techniques
- Communication
- Adaptability
- Emotional Intelligence and Empathy
- Technical Proficiency
- Problem Solving
- Multitasking
- Typing
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Music
- Dance
- Yoga
- Pilates
- Aerobics
- Hiking
- Volunteering
- I enjoy cooking for friends and family gatherings
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- Bread Making
- Cooking
- Animal Care
- Reading
- Personal Development and Self-Improvement
Timeline
Server
Cracker Barrel Old County Store
05.2023 - 08.2023
Online Grocery Associate
Walmart
08.2022 - 05.2023
Server and Bartender
Rio Grande Mexican Restaurant
02.2022 - 08.2022
Brand Ambassador
American Eagle Outfitters, Inc
11.2021 - 02.2022
No Degree - Social Work
Pellissippi State Community College
High School Diploma -
Carter High School
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