Summary
Overview
Work History
Education
Skills
Extra Curriculars
Timeline
Generic

Nalei Castillo

Spicewood,TX

Summary

Energetic professional with excellent problem solving, communication, and people management skills. Results-oriented leader with proven experience motivating and engaging customers, vendors, and teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Rural Mail Carrier

USPS
05.2015 - Current
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas with little to no supervision
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Navigation through difficult terrain and handling of heavy packages and work volumes while keeping organized, problem solving, detail orientation and physical stamina.
  • Was voted into receiving the "District MVP Engagement Award". Consistent yearly awards of "Zero Sick Time Used", " Also received: "Gaining 100K+ in sales"

Child Care & Household Manager

CHRISTOPHER GOMEZ
01.2014 - 05.2015
  • Organized all aspects of life for a multi-million dollar, very large family with varied ages and needs
  • Coordinated schedules, daily household operations and well being of children and parents.

Lead Instructor

GRACIE BARRA SOUTH AUSTIN
06.2010 - 01.2015
  • Took failing school to #2 franchise in United States.
  • Educated instructors on studio policy, marketing, and teaching techniques
  • Motivated owner and instructors to provide high quality service to existing customers while continually reaching out to new markets.
  • Implemented programs for students and staff alike.
  • Encouragement for growth inside and outside of martial arts community.

Sales & Marketing Manager

GRACIE BARRA TEXAS
06.2010 - 12.2013
  • Supervising budgets, scheduling, class instruction, inventory, accounts payable and receivable,
  • Keeping other employees up to task, hiring new employees, training of new instructors and office workers,
  • Social media coordinator. Utilized social media to engage current and future studio members while consistently communicating the positive message of the brand; personally grew Facebook group from 200 members to thousands of members within months; optimized search engine rankings – went from third page to first page of Google results.

Southeastern Regional Director

GRACIE BARRA WEAR
09.2012 - 06.2013
  • Utilized social media to engage current and future studio members while consistently communicating the positive message of the Gracie Barra brand;
  • Personally grew Facebook group from 200 members to nearly 2,000 members in a few months
  • Optimized search engine rankings - went from third page to first page of Google results.

Customer Service Representative

SOUTHERN CALIFORNIA GAS COMPANY
01.2002 - 01.2011
  • Responded quickly and accurately to potentially dangerous situations while assigned to numerous specialized projects including building new pipeline systems, introducing natural gas to diverse neighborhoods, and promoting security.
  • Designed innovative pipeline and meter systems for clients with specialized housing and gas needs.
  • Received bonuses for consistently preventing injuries and reducing consumer safety issues.

Education

Certified Instructor

Gracie Barra Instructors Program
Irvine, CA

Kinesiology And Physical Therapy -

CALIFORNIA STATE UNIVERSITY
Long Beach, California

Skills

  • Route Planning
  • Safe Driving
  • Prioritization
  • Dependability
  • Load Balancing
  • Observation
  • Self-motivation
  • Stress Management
  • Customer Service
  • Multitasking
  • Decision Making
  • Reliability
  • Time Management
  • Physical Stamina
  • Scheduling Flexibility
  • Organizational Skills
  • Adaptability
  • Attention to Detail
  • Problem Solving
  • CPR Certification

Extra Curriculars

Volunteer thousands of hours to multiple organizations. Including but not limited too:  collecting, distributing, cooking and donating food, toys and clothing items.  Caring for widows, single mothers and their households, orphans, domestic violence survivors and homeless.

Timeline

Rural Mail Carrier

USPS
05.2015 - Current

Child Care & Household Manager

CHRISTOPHER GOMEZ
01.2014 - 05.2015

Southeastern Regional Director

GRACIE BARRA WEAR
09.2012 - 06.2013

Lead Instructor

GRACIE BARRA SOUTH AUSTIN
06.2010 - 01.2015

Sales & Marketing Manager

GRACIE BARRA TEXAS
06.2010 - 12.2013

Customer Service Representative

SOUTHERN CALIFORNIA GAS COMPANY
01.2002 - 01.2011

Certified Instructor

Gracie Barra Instructors Program

Kinesiology And Physical Therapy -

CALIFORNIA STATE UNIVERSITY

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Nalei Castillo