Summary
Overview
Work History
Education
Skills
Timeline
LEADERSHIP EXPERIENCE
Bartender

Naleila Walker

Scottsdale,AZ

Summary

Over 9 years of experience in customer service and food and beverage sectors, demonstrating a strong track record of success. Possesses extensive knowledge of food and beverage operations and a solid background in hospitality. Proven ability to collaborate effectively within teams to achieve and surpass objectives. Highly motivated and organized sales professional committed to continuous learning and advancement.


Overview

8
8
years of professional experience

Work History

Certified Bartender Trainer

The Global Ambassador
03.2025 - Current
  • Developed training programs to enhance bartending skills and improve service quality.
  • Conducted workshops on cocktail preparation, enhancing team knowledge and customer satisfaction.
  • Implemented standardized procedures for drink preparation, ensuring consistency across all shifts.
  • Mentored new bartenders, providing guidance on techniques and customer interaction strategies.

Bartender

The Global Ambassador Hotel
01.2024 - Current
  • Ensured positive customer experiences by delivering exceptional service to diverse clientele.
  • Crafted innovative cocktails, showcasing comprehensive knowledge of drink offerings.
  • Trained junior bartenders in best practices, fostering skill development and service excellence.
  • Managed inventory efficiently, minimizing waste while maximizing profitability.
  • Served large customer volumes seamlessly during nights, weekends, and special events.
  • Established a loyal clientele by providing outstanding service and engaging conversations.

Lead Server Lead Server Trainer

Culinary Dropout
02.2021 - 01.2024
  • Recognized as a lead server to perform closing duties and selected to take on large group events with over $1000 minimum food and beverage charges for banquets and event orders (BEOs):
  • Ensuring seamless customer experience while following steps of service and providing exceptional guest service consisting of food and liquor knowledge. Running multiple tasks at once while consistently exceeding over $1600 in sales on an average night.
  • Trusted closing server with notable attention to detail. Continuous boosting team morale serving as a team lead and mentor to new employees.
  • Excellent multitasker with the ability to exceed expectations in sales and overall restaurant operations.

Bartender Mixologist

Culinary Dropout
02.2021 - 01.2024
  • Bar experience in a high-volume and fast-paced environment.
  • Experience in servicing over 32 bar seats at walk-up bar and serve well, while maintaining service in an efficient time frame.
  • Promoted from lead server to bartender within a year of employment, becoming one of the four main bartenders.
  • Craft cocktail experience, drinks on menu ranging from 5-7 touch cocktails.
  • Able to create personalized cocktails with liquor knowledge and classic cocktail knowledge.
  • Works well under pressure while maintaining high energy and calm personal service to guests.
  • Responsible for training new bartenders and overseeing shifts while closing the bar.

Lead Server Cabana Server

Great Wolf Lodge Resort
02.2019 - 02.2021
  • Performed in a fast-paced environment where multitasking and teamwork are crucial to guest satisfaction.
  • Finding experience in the high-quality restaurant in the resort.
  • Running flow of the restaurant by using organizational skills to create a steady flow throughout hours of operation.
  • Responsible for large sections and multiple cabanas at once.

Seasonal Sales Associate

Pacsun
10.2018 - 02.2019
  • Routinely greet and assist an average of over 100 guests per day in finding specific clothing items and/or accessories.
  • Provide fitting rooms, aiding in giving information about current and future sales/promotions and provide guest service to all.
  • Consistently make personal connections and relationships with guests in order to display style recommendations.
  • Stock and manage inventory to create an efficient sales environment.

Server Cook Hostess

Rookies Restaurant
06.2017 - 01.2019
  • Manage and run the restaurant by routinely taking orders, creating tabs, preparing requested meals, and serving them.
  • Able to manage a high value cash drawer as well as balance the till.
  • Maintain restaurant cleanliness, perform established closing operations and provide customer service for all.

Education

Nursing

Glendale Community College
Phoenix, AZ

Graduate - undefined

Sandra Day O'Connor High School

Skills

  • Energetic and driven
  • Detail-oriented approach
  • Customer experience focused
  • Effective teamwork
  • Organizational skills
  • Flexibility and receptiveness

Timeline

Certified Bartender Trainer

The Global Ambassador
03.2025 - Current

Bartender

The Global Ambassador Hotel
01.2024 - Current

Lead Server Lead Server Trainer

Culinary Dropout
02.2021 - 01.2024

Bartender Mixologist

Culinary Dropout
02.2021 - 01.2024

Lead Server Cabana Server

Great Wolf Lodge Resort
02.2019 - 02.2021

Seasonal Sales Associate

Pacsun
10.2018 - 02.2019

Server Cook Hostess

Rookies Restaurant
06.2017 - 01.2019

Graduate - undefined

Sandra Day O'Connor High School

Nursing

Glendale Community College

LEADERSHIP EXPERIENCE

  • Certified trainer at The Global Ambassador Hotel. In-trusted with training and mentoring new hires.
  • Brand Ambassador Culinary Dropout Exclusive Brand Event
  • Recognized as a sales leader and invited to Waste Management by the company. Serving as a brand ambassador entrusted with upholding the reputation of the company to the highest standards.
  • Friendly, passionate, and energized around brand strategy, expansion, sales, and customer experience.
  • One of two sophomores promoted to varsity. Entered in the local newspaper for efforts during senior year.

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Naleila Walker