Nalika Lekamge Newsome
San Diego,CA
Summary
Dynamic and multi-talented Inside Sales Professional with over 15 years of experience in driving revenue growth and building strong client relationships. Proven track record of exceeding sales targets and managing a portfolio of high-value accounts. Skilled in CRM software, strategic sales planning, and teamwork. Adept at identifying customer needs and delivering tailored solutions that enhance client satisfaction and retention. Recognized for exceptional communication and negotiation skills, with a commitment to continuous improvement and achieving excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Inside Sales
Wintriss Engineering Corporation
04.2018 - 07.2024
- Acted as inside sales representative through cold calling and pursuing qualified leads
- Increased sales revenue by implementing effective inside sales strategies and techniques
- Generate new and repeat sales by providing product and technical information in a timely manner
- Determine customer requirements and expectations to recommend specific products and solutions. As needed, recommend alternate products based on cost, availability, or specifications
- Accurately process customer transactions, including quotes, orders, repairs or returns
- Educate customers about product, features, and benefits to improve product-related sales and customer satisfaction
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
- Attend sales meetings, training and trade shows
- Set up and maintain customer files
- Escalate and resolve internal or external issues
- Communicate problems to the team and customer
- Build relationships with customers and colleagues
- Answers and directs incoming calls
- Ensures printers, fax and other office equipment/machines have adequate paper supply and are in good working order
- Coordinates maintenance of office equipment as needed
- Orders office supplies, and general office and facilities services, and negotiates best prices for same
- Assists in scheduling meetings, ordering meals, and scheduling travel as needed
- Sorts and distributes incoming mail and prepares outgoing mail
- Provides Admin support as needed to all staff
- Manage and handle the stress associated with the job
- Perform other duties as assigned
Inside Sales Coordinator, EMEA
Milestone Systems Middle East
04.2010 - 06.2016
- Responsible for daily interaction with channel partners and field sales representatives to help close orders as well as, through the channel sales program, the placing, tracking, and revision of orders
- Trained new inside sales representatives, providing guidance on best practices and company policies
- Accurately processed quotes, invoices, and purchase orders while being the primary employee for these functions
- Consistently maintained positive relationships with all partner distribution channels and OEMs through direct conversations and correspondence
- Managed accounts internally using Salesforce, while acting as the administrator for the account
- Proactively stayed current on market needs, product updates and competitive products in order to explain features and benefits that generated customer interest and closed sales
- Managed new reseller and distributor applications, ensuring accurate accounting of their contracts
- Accurately maintained training rosters and the issuing of software licenses
- Presented the Milestone Exceptional Accomplishment award for 2012
Office Assistant
Milestone Systems Middle East
10.2009 - 04.2010
- Successfully handled all front office administrative tasks
- Responsible for managing account receivables and finance reports for the corporate headquarters
- Managed all inbound and outbound shipping of products and materials
- Consistently responded to legal and licensee communications and documents related to the products
- Annually arranged all medical insurance for all employees in the Dubai office
- Assisted the Marketing Manager with various marketing activities
- Organized meetings and training events, including different aspects of travel arrangements
- Trusted as the only employee other than the Director with access to the cash box and checkbooks
- Maintained an organized and well-equipped office environment
- Recognized for accomplishments and promoted to Inside Sales Coordinator April 2010
Merchandiser
Rolex Garment Factory L.L.C
10.2007 - 09.2009
- Evaluated supplier quotes, negotiated terms, and selected suppliers while maintaining strong relationships between the buyers and the company
- Responsible for the fulfillment of all administrative obligations between the buyers and management from order placement up to the completion of final delivery of goods
- Assisted in the opening of letters of credit and other procedures for importing of materials and other goods used in the manufacture of products
- Coordinated with relevant officers on post-production activity such as booking of freight, document
- preparation, customs inspections, transport, and receiving payment from the buyers
Merchandiser
Hirdaramani Mercury Apparel (PVT) LTD
05.2005 - 03.2007
- Responsible for shipping negotiations with various buyers and garment manufacturers
- Analyzed design sheets for confirming feasibility for production with the Garment and Fabric Technologist before handover to relevant suppliers
- Participated in production planning during the inquiry stage to ensure that development team was provided all relevant information such as style, order details, and fabric rations in order to provide accurate production and delivery dates
- Lead production team meetings to prepare and review exception reports provided to management
Education
High School Diploma -
Holy Family Balika Maha Vidyalaya
Kurunegala, Sri Lanka Skills
Sales Techniques
Marketing
Microsoft Office
Negotiation
Time Management
Teamwork
Customer Service
Communication
CRM Software Proficiency
Product Knowledge
Problem Solving
Attention to Detail
Interpersonal Skills
Networking
Adaptability
Certification
- Certificate course in Merchandising at Brandix College of Clothing Technology - 2004
- Diploma in English at Aquinas University College - 2004
- Diploma in Computer Studies at Institute of Data Management - 2005
- Secretarial Course at Aquinas University College - 2005
- Microsoft Office - 2016
Timeline
Inside Sales
Wintriss Engineering Corporation
04.2018 - 07.2024
Inside Sales Coordinator, EMEA
Milestone Systems Middle East
04.2010 - 06.2016
Office Assistant
Milestone Systems Middle East
10.2009 - 04.2010
Merchandiser
Rolex Garment Factory L.L.C
10.2007 - 09.2009
Merchandiser
Hirdaramani Mercury Apparel (PVT) LTD
05.2005 - 03.2007
High School Diploma -
Holy Family Balika Maha Vidyalaya
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