NALIN BHATNAGAR
Union City,CA
Summary
Seasoned aviation executive with over 34 years of comprehensive experience in airport operations, hub control management, commercial audit, and compliance. Proven track record of driving operational excellence, enhancing compliance, and leading cross-functional teams to achieve business goals. Adept at liaising with international regulatory bodies, improving on-time performance, and spearheading strategic initiatives. Seeking to leverage extensive industry expertise and leadership abilities in a senior role within the aviation or related industries in the US, Europe market.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Chief Manager, Commercial Admin, Audit & Compliance
Air India Limited
02.2023 - Current
- Lead a team of compliance professionals in ensuring adherence to international laws, regulations, and industry standards.
- Implemented compliance monitoring programs, enhancing the effectiveness of commercial processes and procedures.
- Developed and delivered comprehensive training programs on compliance-related topics, improving employee awareness, and understanding.
Deputy General Manager (Commercial), Northern Region
Air India Limited
05.2022 - 01.2023
- Steered the Operational & Commercial performance of 14 stations in the Northern Region, India contributing to approximately 25% of the network's overall passenger revenue.
- Spearheaded sales and marketing strategies, significantly improving regional sales performance and agent engagement.
Country Head, Air India Italy & Greece
Air India Limited
06.2019 - 04.2022
- Headed country operations, achieving notable improvements in on-time performance and operational efficiency.
- Coordinated special relief flights during the COVID-19 pandemic, demonstrating exceptional crisis management and operational oversight.
Terminal Manager, Indira Gandhi International Airport
Air India Limited
05.2018 - 05.2019
- Ensured compliance with Service Level Agreements (SLAs) and operational standards for passenger services.
- Directed a comprehensive safety and compliance culture, encouraging proactive reporting and mitigation of safety hazards.
- Spearheaded initiatives to enhance terminal operations, including the implementation of innovative passenger flow management systems that reduced bottlenecks and improved customer satisfaction ratings.
- Played a pivotal role in crisis management, effectively coordinating with government agencies and internal teams during emergency situations, ensuring swift and organized response protocols.
Implementation Manager (HCC), International Airport
Air India Limited
04.2010 - 04.2018
- Led the successful implementation of the Hub Control Centre (HCC) and Integrated Operations Control Centre (IOCC), collaborating with international consultants for optimal performance.
- Achieved an 85%+ On-Time Performance rate, spearheading technological integrations and operational strategies to enhance efficiency.
Deputy Manager (Commercial)
Air India Limited
01.2005 - 12.2009
- Charter Operations: Complete coordination & follow up on handling of Charter Operations
- Customer Services: Enhanced Passenger experience, resolving complaints and ensured efficient service delivery
- Staff Supervision: Managed & trained front line staff creating work schedules.
Deputy Manager (Commercial)
Indian Airlines Ltd
02.2001 - 12.2004
- Instrumental in successfully implementation of all SOPs of Indian Airlines Call Centre.
- In Calls/day -60,000, Booking - 18,000 bookings with .001% error rate, Call drop rate - NIL
Airport Manager
Indian Airlines Ltd
01.1999 - 01.2001
- Operational Management: Coordinated all ground operations ensuring high OTP of more than 90%
- Relationship Management: Liaison with Airport authorities, other airlines and service providers
- Safety & Security: Ensured total Compliance of all SMS, ERP, QMS and other regulatory functions
Senior Accounts Assistant
Indian Airlines Limited
05.1990 - 01.1998
- Managed documentation and processing of financial operations, including journal entries, reconciliations, and audit queries.
- Reconciled Financial statements, reports and various transactions
- Proactive Cooperation with auditors to address any unresolved issues
Education
MBA - Marketing & Finance
Institute of Management Technology
01.1995
Post Graduate Diploma - Public Relations
Institute of Management Technology
01.1995
ICWA Intermediate - undefined
The Institute of Cost & Works Accountants of India
01.1994
Bachelor of Commerce - Finance & Accountancy
Institute of Management Technology
01.1990
Skills
- Affiliated to All India Management Association, AIMA & member of Delhi management Association
- Visiting SME to University of Petroleum Studies (UPES) for BBA/MBA students
- Interests in tutoring and mentoring, Skill development, confidence boosting etc
- Associated in various offline projects including Community Engagement: Organizing social events, workshops, or clubs to reduce isolation and enhance sense of community
Tech Assistance: Teaching older adults to use smartphones, tablets, and other devices, empowering them to stay connected with loved ones and access services
Health and Wellness Programs: Initiating fitness classes, nutrition workshops, and mental health support tailored to their needs
Expertise in Oracle-based Systems, Sabre Systems Movement Manager, Lean six Sigma and Microsoft Office Suite
Certification
- Successfully completed Coursera Training courses on Foundation of Project Management, Operation Risk Management, Frameworks & Strategies, Effective Compliance Programs (2024)
- Successfully completed Quality and Safety Auditor Ground Training, Air India (2024)
- Successfully completed multiple Leadership, Functional, Meta, Digital, Company Trainings (2024)
- IOSA Certification, Head of Quality Management System (QMS) (2010)
- Sabre tools Movement Manager & Movement Manager web of Sabre Airline Solutions (2010)
- Qualified with distinction IATA Emergency Planning & Response Management course (2009)
- Qualified with distinction the IATA Airline Management Integration& Air Mercury course (2005)
- Certificate from Ministry of Civil Aviation (2001)
Timeline
Chief Manager, Commercial Admin, Audit & Compliance
Air India Limited
02.2023 - Current
Deputy General Manager (Commercial), Northern Region
Air India Limited
05.2022 - 01.2023
Country Head, Air India Italy & Greece
Air India Limited
06.2019 - 04.2022
Terminal Manager, Indira Gandhi International Airport
Air India Limited
05.2018 - 05.2019
Implementation Manager (HCC), International Airport
Air India Limited
04.2010 - 04.2018
Deputy Manager (Commercial)
Air India Limited
01.2005 - 12.2009
Deputy Manager (Commercial)
Indian Airlines Ltd
02.2001 - 12.2004
Airport Manager
Indian Airlines Ltd
01.1999 - 01.2001
Senior Accounts Assistant
Indian Airlines Limited
05.1990 - 01.1998
Post Graduate Diploma - Public Relations
Institute of Management Technology
ICWA Intermediate - undefined
The Institute of Cost & Works Accountants of India
Bachelor of Commerce - Finance & Accountancy
Institute of Management Technology
MBA - Marketing & Finance
Institute of Management Technology
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