Nalina Howard
Arlington,TX
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Ambitious manger with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
18
18
years of professional experience
Work History
Restaurant Manager
311 Kitchen And Cocktails
Dallas, Texas
11.2018 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Sales Executive
Commercial Appeal
Memphis, TN
02.2016 - 05.2018
- Currently in the role of recruitment advertising, marketing and sales
- Develop new business by cold calling
- Maintain and grow business of existing customers whom have advertised with the commercial appeal previously
- To place focus on the digital platform of recruitment and educate employers on why this platform if the future
- Provide full service in resolving customer issues and providing them with services to help their business grow.
Small Business Consultant
AT&T
Macon, GA
06.2014 - 02.2016
- Earned the reputation as a valuable and cooperative supervisor by: being fair, honest, and willing to help others when needed; effectively resolve conflicts at appropriate times and ensure policy is followed while assisting small business owners
- Develop and maintain customer relations as a representative of the company
- Mange a variety of service contracts including the retention of customers who subscribe to AT&T’S products and services
- Provide full service in resolving customers issues and providing them with services to help their business grow
- Research, plan and organize to ensure the organization complies with legal and regulatory requirements.
Value Sales Supervisor
AT&T
Pewaukee, WI
08.2005 - 06.2014
- Managed issues covering business policy and procedure, production, marketing, personnel issues, business planning and administration
- Served as subject matter expert to assist sales associates with the day to say operations of the Small Business Department,
- Developed and coordinated trainings to ensure sales associates are subject matter experts when proposing company products and services
- Coached sales associates in developing knowledge, skills and abilities to accomplish sales objectives
- Analyzed and coordinated the focus groups and organized project teams on complex and highly sensitive issues
- Provided training to new employees on all facets of operations and job performance.
Education
BS - Business & Marketing Management
DeVry University
Skills
Sales (18 years), Business Planning (10 years), Customers Relations (10 Years), Customer Service (18 years), Customer Care, Call Center, CSRundefined
Additional Information
- Authorized to work in the US for any Employer
Timeline
Restaurant Manager
311 Kitchen And Cocktails
11.2018 - Current
Sales Executive
Commercial Appeal
02.2016 - 05.2018
Small Business Consultant
AT&T
06.2014 - 02.2016
Value Sales Supervisor
AT&T
08.2005 - 06.2014
BS - Business & Marketing Management
DeVry University
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