Nalini Lalchan
North Lauderdale,Florida
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Path Medical
06.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in and check-out
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest inquiries promptly.
- Contact attorney's office weekly with an update on clients non-compliant treatment status.
- Request hospital records for new patients.
- Dispatch Uber/Lyft rides to and from treatment for patients
- Check and verify the charges for each patient and email end of the day report to manager.
Phone Operator/Check Out
Eye Associates Of Boca Raton
01.2020 - 06.2022
- Used company's paging system to immediately contact specific personnel.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Pleasantly greeted all callers and asked how to be of assistance.
- Supported customers by managing 70+ calls per day efficiently while maintaining professionalism and upbeat tone.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Performed clerical work such as sorting mail, restocking supplies and putting stamps on out going mail.
- Completed patient referrals to other medical specialists.
- Generated invoices and collected payment from patients.
- Check out patients, collect co pays/balances, and schedule next appointment.
- Apply collected money to patient account and batch out.
Front Office Receptionist
S & J Party Rental
08.2010 - 01.2020
- Answered telephone inquiries from clients, vendors and the public.
- Prepared weekly employee work schedules for 10 team members.
- Verified accuracy of financial data.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees, including copying, faxing and file management.
- Sorted mail and other important data.
- Collected deposits, fees and payments.
- Maintained account records.
- Coordinated office inventory by restocking supplies and placing purchase orders.
Education
High School Diploma -
Lake Worth High School
Lake Worth, FL2005
Skills
- Appointment Confirmation
- Clerical Support
- Time management
- Verbal and written communication
- Problem-solving skills
- Organization skills
- Professional demeanor
- Attention to detail
- MS Office proficiency
- Decision-making abilities
- Multitasking strengths
- Customer service
- Conflict resolution
- Telephone Etiquette
Reference's
Available Upon Request
Timeline
Front Desk Receptionist
Path Medical
06.2022 - Current
Phone Operator/Check Out
Eye Associates Of Boca Raton
01.2020 - 06.2022
Front Office Receptionist
S & J Party Rental
08.2010 - 01.2020
High School Diploma -
Lake Worth High School
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