Summary
Overview
Work History
Education
Skills
Timeline
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Nalini Phillips

Miami,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Home Depot
10.2021 - Current
  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
    Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    Responding promptly to customer inquiries.
    Communicating with customers through various channels.
    Acknowledging and resolving customer complaints.
    Knowing our products inside and out so that you can answer questions.
    Processing orders, forms, applications, and requests.
    Keeping records of customer interactions, transactions, comments, and complaints.
    Communicating and coordinating with colleagues as necessary.
    Providing feedback on the efficiency of the customer service process.
    Managing a team of junior customer service representatives.
    Ensure customer satisfaction and provide professional customer support.

Assistant Manager

Family Dollar
01.2019 - 01.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Cashier

Walmart
01.2018 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Supervisor

Winn Dixie Supermarket
01.2016 - 01.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Education

High School Diploma -

American Academy
Miami, FL
01.2017

High School Diploma -

South Miami Senior High School
Miami, FL
06.2003

Skills

  • Active Listening
  • Report Transcription
  • Retail Sales Customer Service
  • Order Fulfillment
  • Customer Relations
  • Staff Training
  • Credit Card Payment Processing
  • Microsoft Word
  • Administrative Support
  • Multi-Line Phone Talent
  • Money Handling Abilities

Timeline

Customer Service Representative

Home Depot
10.2021 - Current

Assistant Manager

Family Dollar
01.2019 - 01.2020

Cashier

Walmart
01.2018 - 01.2018

Supervisor

Winn Dixie Supermarket
01.2016 - 01.2018

High School Diploma -

American Academy

High School Diploma -

South Miami Senior High School

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Nalini Phillips