Nalisha Baldeo
Queens,NY
Summary
Highly efficient professional offering many years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of administration, recruiting, and employee records management. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Office Care Coordinator
Think Outsourcing LLC
Manhattan, NY
02.2023 - Current
- Completed onboarding paperwork and discussed monthly benefits with employees.
- Posted job positions, reviewed resumes, and scheduled interviews to streamline the hiring process.
- Enrolled employees in insurance plans and maintained accurate records.
- Conducted monthly employee surveys to gather feedback on job satisfaction and work environment.
- Educated supervisors on disciplinary action policies and their application.
- Maintained employee records and updated direct deposit information.
- Discussed paid vacations, sick days, and personal leave with employees.
- Monitored new hires' progress and provided follow-up support.
- Informed employees upon completion of their probation period.
- Updated and maintained databases including interview lists, employee records, and client information.
- Coordinated and maintained administrative records and managed credit card expenses for staff.
- Maintained office filing and storage systems to ensure efficient document retrieval.
Patient Care Coordinator
Professional Physical Therapy
Manhattan, NY
02.2021 - 02.2023
- Completed new patient registration and data entry, ensuring accurate and timely records.
- Discussed insurance benefits, authorization requirements, and payment responsibilities with patients.
- Collected patient balances, including copays, deductibles, and coinsurance, to maintain financial accuracy.
- Executed daily clinical administrative tasks, ensuring smooth operations.
- Answered and documented patient calls, ensuring accurate triage and follow-up.
- Utilized a web-based EMR system, Raintree, to manage patient records efficiently.
Customer Sales Representatives
Popeyes Louisiana Kitchen Inc.
Queens, NY
12.2016 - 12.2020
- Completed thorough opening, closing, and shift change functions to maintain operational standards.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Ensured compliance with all safety regulations within the store environment.
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Patient Care Coordinator
Georgetown Public Hospital
Guyana
03.2013 - 08.2016
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Completed insurance verifications and claim forms for patient intake and processing.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Monitored patient progress and updated care plans in consultation with medical staff.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Education
Master - Psychology
Long Island University
Brooklyn, NY05.2023
Bachelor’s Degree - Psychology
Hunter College
Manhattan, NY01.2020
Associate’s Degree - Psychology
LaGuardia Community College
Long Island City, NY01.2018
High School Diploma -
Saraswati Vidya Niketan
Guyana01.2013
Skills
- Microsoft Office-Word, Excel, Outlook, and PowerPoint
- IBM SPSS
- EMR system / Uattend system
- Email- Outlook, Gmail, mail merge, filters, folders
- Operating systems- MacOS, Microsoft Windows
- Database coordination
- Critical thinking skills
- Data entry
- Human resources administration
- Staff hiring and recruitment
References
References available upon request.
Timeline
Office Care Coordinator
Think Outsourcing LLC
02.2023 - Current
Patient Care Coordinator
Professional Physical Therapy
02.2021 - 02.2023
Customer Sales Representatives
Popeyes Louisiana Kitchen Inc.
12.2016 - 12.2020
Patient Care Coordinator
Georgetown Public Hospital
03.2013 - 08.2016
Master - Psychology
Long Island University
Bachelor’s Degree - Psychology
Hunter College
Associate’s Degree - Psychology
LaGuardia Community College
High School Diploma -
Saraswati Vidya Niketan
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