NALISHA CHARLES
Brooklyn,NY
Summary
Reliable, detail-oriented professional with experience providing cleaning services. Seeking full-time position to utilize skills in using a variety of cleaning products and equipment. Strong organizational and multi-tasking abilities. Committed to providing excellent customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housekeeper
Mount Sinai
Brooklyn, USA
05.2022 - 02.2024
- Ensure and maintain cleanliness of assigned areas (bathroom, Shower, corridors, patient rooms, operating rooms, common areas, staff facilities, public areas, and department offices)
- Responsibilities include detailed cleaning of hospital/patient areas, dusting, sweeping, mopping, hard surface floor care, wall washing, restocking, linen distribution, collection and inventory, patient discharge beds, vacuuming, moving of equipment, disposal of trash, medical waste, biohazard spills, and recycling appropriately
- Cleans, maintains, and supplies assigned patient and non-patient areas according to standardized procedures of the department by utilizing mechanical equipment, tools, chemical solutions, and cleaning supplies
- Prepares cleaning solutions, housekeeping supplies, and equipment as assigned to perform the following housekeeping-related tasks
- Dust, and clean furniture, windowsills, light fixtures, vents, ledges, blinds, shades, radiators, doors and frames, moldings, windows, lights, clocks, signs, cabinets, and any other areas that accumulate dust and/or soil according to departmental procedure
- Cleans bathrooms, fixtures, pipes, tile walls, metals, partitions, and attachments, and replenishes soap and paper supplies as needed or instructed
- Disinfect rooms, beds, patient furniture, and equipment such as rolling stock with germicidal solution
- Use of machines as needed (compactor, bailer, and other appliances)
- Follow department regulations, safety standards, and cleaning procedures
Environmental Services Aide
NYC Health + Hospitals
New York, USA
11.2020 - 03.2022
- Clean, maintain, and/or sterilize assigned areas of the facility by emptying wastebaskets, sweeping, dusting, vacuuming, and washing/mopping floors, walls, ceilings, windows sills, Venetian blinds, furniture, and medical equipment with appropriate cleaning equipment, solutions, and disinfectants
- Bags soiled linen
- Cleans mirrors and scours and disinfects toilets, sinks, tubs, and showers using appropriate cleaning equipment, solutions, and disinfectants
- Cleans unsterile trays and equipment
- Cleans and sterilizes metal containers, sputum disposal room, and equipment
- Distributes clean sputum cups, containers, and paper bags for waste to patients
- Collects and disposes of cups and waste, handles, and disposes of sputum specimen containers
- Fills ice compartment of oxygen equipment and obtains oxygen tanks when required
- Polishes metal
- Maintains floors by stripping, waxing, and polishing utilizing appropriate cleaning equipment
- Collects, empties, transports, and/or disposes of debris and garbage in designated containers
- Relines waste containers with appropriate liners and transports infectious waste material to designated areas
- Assists in loading and unloading trucks and filling stock requisitions
- Transports household supplies and equipment and assists supervisor in such tasks as distributing cleaning supplies
- Moves furniture and equipment and assists in the make-up and breakdown of beds (including their proper storage)
- Maintains control over tools and equipment
- Keeps mechanical equipment in proper running order
- May perform auxiliary services in hospital laboratories, pharmacies, and other special areas
Customer Service Associate
Duane Reade by Walgreens
Brooklyn, USA
05.2015 - 04.2021
- Engages customers and patients by greeting them and helping with products and services
- Resolves customer issues and answers questions to ensure a positive customer experience
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience
- Provides customers with courteous, friendly, fast, and efficient service
- Recommends items for sale to customers and recommends trade-up and/or companion items
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
- Completes resets and revisions as directed
- Completes special assignments and other tasks as assigned
Sales Associate
Modells’ Sporting Goods
09.2012 - 10.2013
- Processed cash and credit payments rapidly and accurately
- Responds to all customer inquiries thoroughly and professionally
- Referred unresolved customer grievances to designated departments for further investigation
- Placed special merchandise orders for customers
- Answered customer questions about product availability and shipment times
- Accurately logged all daily shipping and receiving orders
- Helped customers with questions, problems, and complaints in person and via telephone
- Stocked shelves and supplies and organized display
Education
High School Diploma -
Samuel J. Tilden High School
Brooklyn, NYSkills
- Infection Management
- Customer service-focused
- Health and safety compliance
- Exceptional communicator
- Building Maintenance
- Waste Management
- Supply Inventory Management
Certification
- EIGHT HOUR PRE-ASSIGNMENT SECURITY CERTIFICATION
- SIXTEEN HOUR ON-THE-JOB SECURITY CERTIFICATION
- NEW YORK STATE DEPT. OF STATE - NYS SECURITY GUARD LICENSE
References
References available upon request.
Timeline
Housekeeper
Mount Sinai
05.2022 - 02.2024
Environmental Services Aide
NYC Health + Hospitals
11.2020 - 03.2022
Customer Service Associate
Duane Reade by Walgreens
05.2015 - 04.2021
Sales Associate
Modells’ Sporting Goods
09.2012 - 10.2013
High School Diploma -
Samuel J. Tilden High School
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