NALISSA JOHNSON
Islip Terrace
Summary
Accomplished and innovative management professional with extensive experience in developing future leaders. Expertise includes hands-on direction for business growth, procedural development, strategic marketing, business analysis, merchandising, and exceptional customer service. A master facilitator skilled in instructional design models, change management methodologies, and motivational techniques, demonstrating strong leadership in remote management across multiple locations for rapidly emerging organizations. Committed to empowering teams to excel in their roles and advance professionally while fostering collaborative relationships at all organizational levels.
Overview
14
14
years of professional experience
Work History
Director of Executive Support
Long Island Cares
08.2021 - Current
- Coordinated executive schedules, prioritizing appointments and managing time effectively.
- Streamlined communication between departments, enhancing information flow and collaboration.
- Managed travel logistics, ensuring seamless arrangements for domestic and international trips.
- Prepared detailed reports and presentations to support executive decision-making processes.
- Implemented office procedures that improved operational efficiency and reduced administrative delays.
- Oversaw budget tracking for departmental expenditures, maintaining financial accuracy and accountability.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
District Manager
MIRACLE-EAR
05.2017 - 08.2021
- Assist regional and store managers in hiring and training.
- Evaluates and selects qualified candidates to fill management positions within the area.
- Works on recruiting, developing, and motivating teams to deliver the company's vision.
- Directly support the company's internal and external customers.
- Demonstrating solid time management, organization, and interpersonal skills and effective customer service strategies.
- Monitor the overall performance of stores; recruited and coached new store managers.
Administrative Assistant to Director
LIBERTY DENTAL PLAN OF NEW YORK
02.2012 - 04.2017
- Coordinated agendas for meetings with visitors and clients- arranged guest and travel accommodations.
- Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Maintained office files, records, and logs showing the status of actions and correspondence.
- Developed internal control and administrative procedures to meet office needs.
- Sorted and distributed incoming communication data, including faxes, letters, and emails.
Regional Training Manager
EXTRA SPACE STORAGE
04.2016 - 03.2017
- Initiated leadership speaker series, bringing local talent to speak to management at no cost.
- Facilitated professional development workshops for management at multiple sites.
- Integrated computer-based training opportunities to reduce training cycle time.
- Created and conducted formal training presentations for store personnel, district, regional and national events.
- Conducted and records trainer observations and associated trainer surveys.
- Evaluated and report training program effectiveness, and implement changes as needed.
Education Assistant
MWR, FPO, EAF Early Childhood Center
10.2012 - 01.2014
- Assisted students in improving methods of comprehension and analytical learning processes.
- Encouraged students to be understanding and helpful to others.
- Promoted positive reinforcement method to redirect negative behaviors.
- Promoted problem solving and self-confidence in meeting educational challenges.
- Assisted with developing effective instructional and work methods.
- Developed individual student service plans with school personnel, families, and students.
Education
Medical Assisting/Medical Office Management - Medical Assisting/Medical Office Management
Med Vance Institute
02.2008
Associates in Early Childhood Education - Early Childhood Education
Ashford University
01.2014
Skills
- Lotus Notes administration skills
- ICD-9 and CPT coding expertise
- Experienced in document creation using Microsoft Word
- Presentation design
- Advanced Excel skills
- Detailed account reconciliation
- Skilled in using WordPerfect versions 51 and 60
- Experience in data analysis using Microsoft Access
- Accounts receivable reconciliation
- Web development using HTML
- Invoice processing
- Accounts receivable processing
- Clinical operations oversight
- Audio transcription
- Collaborative team development
- Engaging presentation skills
- Driven individual
- Goal-oriented mindset
- Dedicated professional
- Reliable professional
- Commitment to workplace professionalism
- Adapts rapidly
- Extensive access management experience
- Accounts payable management
- Accounts receivable management
- Extensive billing experience
- Experienced in bookkeeping
- Dependable and transparent
- Committed professional
- Dependable team member
Timeline
Director of Executive Support
Long Island Cares
08.2021 - Current
District Manager
MIRACLE-EAR
05.2017 - 08.2021
Regional Training Manager
EXTRA SPACE STORAGE
04.2016 - 03.2017
Education Assistant
MWR, FPO, EAF Early Childhood Center
10.2012 - 01.2014
Administrative Assistant to Director
LIBERTY DENTAL PLAN OF NEW YORK
02.2012 - 04.2017
Associates in Early Childhood Education - Early Childhood Education
Ashford University
Medical Assisting/Medical Office Management - Medical Assisting/Medical Office Management
Med Vance Institute
Core Competencies
- Strong communication skills with an ability to deal with all levels in a confident and professional manner
- Attention to detail, goal seeker, and demonstrated strong work ethic
- Ability to proficiently use the computer and good knowledge of Microsoft Office
- Strong creativity skills; with particular emphasis on creative problem solving
- Ability to prioritize and perform multiple tasks simultaneously
- Strong analytical, problem-solving, and critical thinking skills
- Detail-oriented and able to work in a fast-paced environment